Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.5
(13,584 Reviews)
Rating breakdown 13,584 reviews
5 Stars
9,936
4 Stars
2,055
3 Stars
699
2 Stars
351
1 Star
543
89%of customers recommend this product.
(
5,611 out of
6,280)
Customer Reviews for H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
Straight Forward
on April 27, 2026
Posted by: L ELWOOD
from Fairhope, Alabama
The Federal Taxes were easy to complete as were the State Taxes. My only suggestion is to make corrections as you progress through the return rather than commpleting the return and having to go back and make corrections. Also, made corrections on the State Taxes but couldn't email and had to file by mail. For some reason the corrections made were not accepted and mailed forms were extensive in length. I never had to mail in a State Tax return with Turbotax and it was always accepted.
Pros: Easy to import documents
Cons: Time consuming
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Easy to use as always. Makes every thing easy and simple
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: The Mom 3
from Georgia
Verified Purchase:Yes
Easy to fill out and file. It's literally step by step
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 29, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Federal Ok... State,Not so Much. Lacking Forms
on April 28, 2026
Posted by: Anonymous
from Delaware
Verified Purchase:Yes
Basic for Federal Taxes works well and I trust the accuracy.
But I ordered the State Software for Delaware and did not get what I needed to complete my taxes.
But I ordered the State Software for Delaware and did not get what I needed to complete my taxes.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 29, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 12Ran
Verified Purchase:Yes
It works well. it does have a few things I don't like after I'm done it lists somethings i should check before i submit the return half the time, I don't know what it even means and after trying to figure it out I just submit the return anyway and it goes thru ok.
Response from HRBlockBy Sydney, Social Media Department, April 29, 2026
We’re so happy to see that you had a good experience. We appreciate your business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
This is a software that used to be easy to use and affordable. Now it’s just easy to use. Sad to say that it seems to be opportunistically being priced out of the DIY taxpayer. Neighborhood friendly tax preparers are getting to be more affordable these days.
Pros: Easy to prepare, Easy to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Fl
Verified Purchase:Yes
Very easy to use, plain explanations for any queries that you have, Highly recommend!
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jstroud
from New Fairfield, CT
Verified Purchase:Yes
I've been using this software for years.
I am pleasantly surprised as to how easy this went
I am pleasantly surprised as to how easy this went
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock