Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.5
(13,584 Reviews)
Rating breakdown 13,584 reviews
5 Stars
9,936
4 Stars
2,055
3 Stars
699
2 Stars
351
1 Star
543
89%of customers recommend this product.
(
5,611 out of
6,280)
Customer Reviews for H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Posted by: fedor42
from NC
Verified Purchase:Yes
As far as the software I have no issues whatsoever. What I have an issue with is the IRS tells you if you e-file and request a direct deposit you generally get your refund in your account within 21 days. I have been religiously for over 2 weeks and still no refund. The government just love to hold on to your money
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington
Verified Purchase:Yes
8th year of using Basic - former TurboTax user till they cost too much - and keeps getting better, especially "error check", as-you-go then near the end.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Ground Hog
from TX
Verified Purchase:Yes
Not well organized on going from one area to specific phases of the forms. The tax on Required Minimum Withdrawal on annuity was not explained & option to have IRS forgive the tax was with out any support as the approaches impact on IRS filing. The timing for paper filing and late fees had no information.’
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Maverick46
from Souther Illinois
Verified Purchase:Yes
I was very frustrated with the 2025 version of your software. After using H&R Block software for about 10 years, the new version would not load on my old Windows 8 computer. I bought a Chromebook and it would not load on that, so I bought a Windows 11 computer and it would not load on that one until I disabled the "Safe mode". So next year I probably won't be using your software.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: herorock
from TX
Verified Purchase:Yes
I've used H/R BLOCK many years and been very pleased each time.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Mechanicsburg PA
Verified Purchase:Yes
Worked great! Will most likely use it again next year.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Dave, we’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Fix Depreciation
from Mico, TX
Verified Purchase:Yes
The software is easy to use, however, it is missing form 7203. Even worse, on my Schedule F, every year I have to select the proper depreciation schedule for all of my capital equipment because it does not import this information from the prior year's return. HR Block makes it extremely difficult to provide feedback for software improvements. I hope someone reads this review and resolves these issues!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Seminole, FL
Verified Purchase:Yes
I have used H&R Block for over 20 years. I am 81 ears old and appreciate the ease of inputing the information but not the TERRIBLE way you have to record the Oil and Mineral rights. It is VERY confusing. You have to do two different things and it's difficult to remember exactly how to do it each year. If you put it in the wrong place it comes up twice and then you have to redo it, etc., etc., etc. There has to be an easier way.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock