Some deductions were confusing and not well explained and of course "AI" was useless.
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
I bought the basic program (same as I’ve done the past 20 years). I always itemize. This years software has a problem with modifying deductions. The program crashed multiple times and the only work around was to delete the entry and enter the data new. Seems that it’s time to try another software package.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Amy, Social Media Department, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
The price is fair. The program works as expected most of the time and is easy to use. Not a fan that on the forms it is not possible to the the source of where some of the numbers come from.
Pros: Easy to prepare, Easy to import documents
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
There are issues. It says it brought over tax forms from my investment company but the group was not complete. It also wont let me print individual working sheets or forms during preliminary work.
Pros: Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Easy to do & file taxes, accurate, great support all this at great prices. I have been using this Tax software for decades & plan on continuing using it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!