Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.5
(13,584 Reviews)
Rating breakdown 13,584 reviews
5 Stars
9,936
4 Stars
2,055
3 Stars
699
2 Stars
351
1 Star
543
89%of customers recommend this product.
(
5,611 out of
6,280)
Customer Reviews for H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Sugar Land, TX
Verified Purchase:Yes
This is my second year of using H&R Block software. It worked well for me. There were, however, a few things that could be improved:
1. Do not force the user to install your PDF printer if I already have one (different) installed on my PC.
2. Improve the interview for form 2210 with AI Schedule. Doing AI Schedule should immediately uncheck the box in 2210 that says that IRS will figure the penalty. This is now a source of confusion because telling 2210 that you want IRS to figure the penalty will cause the AI Schedule to be ignored.
3. I needed to prepare my 1040ES for this year and wanted to put my own estimates (override the values). I was unable to figure out how to easily open these forms, override the amounts, and print only those forms. I am sure it can be done, but it was harder than expected and unintuitive.
4. Figure out how to make your software handle amended returns WITH e-file. For now this feature is not available.
1. Do not force the user to install your PDF printer if I already have one (different) installed on my PC.
2. Improve the interview for form 2210 with AI Schedule. Doing AI Schedule should immediately uncheck the box in 2210 that says that IRS will figure the penalty. This is now a source of confusion because telling 2210 that you want IRS to figure the penalty will cause the AI Schedule to be ignored.
3. I needed to prepare my 1040ES for this year and wanted to put my own estimates (override the values). I was unable to figure out how to easily open these forms, override the amounts, and print only those forms. I am sure it can be done, but it was harder than expected and unintuitive.
4. Figure out how to make your software handle amended returns WITH e-file. For now this feature is not available.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 15, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Excellent product, easy to maneuver and data entery
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 15, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: ns1950
from Sarasota Florida
Verified Purchase:Yes
Been using your software for years now after Turbo Tax got too expensive for my fairly simple return. All of my income is 1099's but I do a lot of stock trades on Schwab. I love that I can download the Schwab 1099's right into you software that calculates interest income and long and short term capital gains right into my return with no further input from me. As I live in Florida there is no state income tax so I don't need the state software.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Terry114
from Centerburg, Ohio
Verified Purchase:Yes
I have used H&R Block's tax software since 2017 and I keep coming back to it because the ease of use.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Terry, we’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Tennessee
Verified Purchase:Yes
Been using H&R Block software for years because it’s thorough, easy to use, and gets me through the process quickly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Marine 1422
Verified Purchase:Yes
Been usig this app for over 15 years. Ease of use is primary reason.
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Yogi G
from Texas
Verified Purchase:Yes
This is the third time in a row I used HRBlock Basic after using TaxCut. Overall, an ease to use and submission to IRS was easier.
Pros: Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sonia, Social Media, April 17, 2026
Thank you for the 5-star rating. We appreciate your business and thank you for the valuable rating!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Software had a glitch. Three rounds of tech help was of NO use. Last one told me they didn’t do software???????
Response from HRBlockBy Maria, Social Media Team, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock