Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.5
(13,592 Reviews)
Rating breakdown 13,592 reviews
5 Stars
9,942
4 Stars
2,057
3 Stars
699
2 Stars
351
1 Star
543
89%of customers recommend this product.
(
5,618 out of
6,287)
Customer Reviews for H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
Very disapointed.
on April 11, 2026
Posted by: DisapointedUser000341343
from Houston TX
I had errors importing my data from every finantial instituttion. The app was showing worthless warnings and make me made unneeded corrections. I denied the inclusion of the IRA form after I realized that I didn't need it and I had to erase in the audit process twice. I already corrected or accepted warnings several times and it asked me to review them again and again. It took me 5 hours to do the return this time wherease I has taken me 2 hours in the past. I have used this program for at least 5 years in a row but next year, I will consider/research your competion in more detail.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Great Software
on April 11, 2026
Posted by: SkipJoule
from Dallas, TX
I have been a user for at least 6-7 years, I will be back!
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for being a loyal H&R Block customer over the years! We’re thrilled to hear you had a positive experience and truly appreciate your continued trust and valuable feedback.
Written by a customer while visiting HRBlock
Posted by: RSusSpe
Verified Purchase:Yes
Good product and experience. I feel the price however should be lower. Also the interview questions and screens for Foreign Tax Credit needs to be improved. I had to find an outside source for how to fill these out for a pretty simple credit for taxes paid on my brokerage 1099 dividends and the software should be able to handle this much better.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Tokyo, Japan
Verified Purchase:Yes
Easy to install and use. More importantly, I've been and HRBlock customer for years and implicitly trust the software to give me the best results on my tax returns.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
great features
on April 11, 2026
Posted by: Aherr9298
from TX
This works great. I've used it several now and it makes life so easy.
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: svperezi
from Miami, FL
Verified Purchase:Yes
I have been using H&R BLOCK for more than 20 years for my income tax return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: catsblacktabby
Verified Purchase:Yes
what happened to importation of Merrill lynch? wont buy again without that feature!!
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
Been using H&R Block Basic software to do my taxes for close to a decade. It is very consistent and works very nicely for my tax needs.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock