Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.5
(13,592 Reviews)
Rating breakdown 13,592 reviews
5 Stars
9,942
4 Stars
2,057
3 Stars
699
2 Stars
351
1 Star
543
89%of customers recommend this product.
(
5,618 out of
6,287)
Customer Reviews for H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
Verified Purchase:Yes
Always step by step easy to use. Basic has all the forms I need. Can prepare return in early January and update as 1099's come in to see if I will get a refund or increase my Estimated payments.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Near San antonio Tx
Verified Purchase:Yes
I have been with and worked for Block for many years. This time Zi called them and told them I couldn't pull up a Form 8606 and did I need another program. Was on phone 15-20 min and no one could give me an answer.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dave1234trcsa
Verified Purchase:Yes
Great program, very informative and user friendly.
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Hello Dave, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Ro87
from Texas
Verified Purchase:Yes
Wouldn't be able to do my own tax without the program.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: marc_h
from eastern US
Verified Purchase:Yes
i have used your product for many years, this year i retired, had severance pay, SSA, 401K distribution and sold my primary residence. your product is extremely helpful in maneuvering through a complex year. i had a version issue that wasnt able to be upgraded and a person named JADE helped me through the replace and reinstall process that fully got me on track. i thank JADE very much. If i owned a competitive product i would hire JADE...
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for being a loyal H&R Block customer over the years! We’re thrilled to hear you had a positive experience and truly appreciate your continued trust and valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington
Verified Purchase:Yes
Easy to follow the instructions, done my tax return quickly.
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
I use the software every year. Good product. Easy to set up.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Dear Jerry, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Garland,Texas
Verified Purchase:Yes
It is so easy to use and I trust that I am getting all of my money that I am due.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock