Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.5
(12,658 Reviews)
Rating breakdown 12,658 reviews
5 Stars
9,277
4 Stars
1,910
3 Stars
633
2 Stars
318
1 Star
520
89%of customers recommend this product.
(
5,053 out of
5,666)
Customer Reviews for H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Customer Rating
4
Was not sure if it gave me the old age deduction.
on March 7, 2026
Posted by: Delco2
from F
Verified Purchase:Yes
I have been using your program for years. For continuity it makes sense to continue.
Pros: Easy to prepare
Cons: Hard to import documents
Value
5
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
A product that got the job done at a very reasonable price.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Energy Efficient
from Baytown TX
Verified Purchase:Yes
Software is good except for credit on water heater. The instructions didn't explain what a QMId is and I had to Google to find what it stands for. It required the qmid for my new water heater but I couldn't find it it in my owners manual nor on the water heater plate. I had to go back to Google to find a list of codes for each brand..
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: 3ReturnFiler
from NH
Verified Purchase:Yes
Less expensive than TurboTax, but somewhat harder to use. Mostly gets the job done - a few rough edges; 1) I live in a state with no state income tax. W2's we receive show the state's 2-letter acronym, but no other numbers. Error checking complains about that situation. Should have a table of state abbreviations that do not require state reporting on the W2 and not complain when those states show no numbers.
Trying to enter a W2 for someone who has a Roth 401(k), amounts for taxable wages vs SS wages are identical - error checking flags this as an error due to there being something in box 12 - it should check the letter code in box 12 and if it's the code for a Roth 401(k) should NOT flag an error for those boxes being identical.
Trying to enter a W2 for someone who has a Roth 401(k), amounts for taxable wages vs SS wages are identical - error checking flags this as an error due to there being something in box 12 - it should check the letter code in box 12 and if it's the code for a Roth 401(k) should NOT flag an error for those boxes being identical.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Austin TX
Verified Purchase:Yes
It was relatively straight forward. However, I got stumped at the RMD question initially. It could have been better worded as it was rather confusing.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (7,781) ratings-only reviews
Overall Customer Rating
4.6
Would recommend? Yes
(
1,211 out of
1,287)
Value
4.6