Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.5
(12,619 Reviews)
Rating breakdown 12,619 reviews
5 Stars
9,250
4 Stars
1,903
3 Stars
629
2 Stars
318
1 Star
519
89%of customers recommend this product.
(
5,026 out of
5,636)
Customer Reviews for H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Posted by: SlowHand
from Nevada
Verified Purchase:Yes
Not easy to maneuver within the software as it has been in the past.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, February 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Lg5000
Verified Purchase:Yes
Excellent tax software. I look for a discounted price and purchase early.
Response from HRBlockBy Sierra, Social Media Department, February 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: ronnie44
from Bowling green ohio
Verified Purchase:Yes
never had an issue all the years i have used it until this year. It kept saying needed to go back fix something I go back and it would not let me make necessary changes. Acted like i had retirement income with no amounts plus a 1099 i didn't have. spent few hours getting through it. Really Glitchy, not so sure I will use it again.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, February 27, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Dg31
from Texas
Verified Purchase:Yes
I have used HR Block for several years and have been well satisfied with them, easy to use and always get a quick refund, in fact I filed the 1st of February and received my refund on the 4th of February.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Tampa, FL
Verified Purchase:Yes
I am very happy with the tax software. It is so easy to use.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 27, 2026
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
We have used H&R.Block for years,and will continue to do so.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 27, 2026
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: LLL Lover
from New Hampshire
Verified Purchase:Yes
Have been an H&R Block user for many years, from complex returns to fixed income. Always easy to use, helpful in filling our forms correctly, and never a problem with the IRS.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Problem22
from Florida
Verified Purchase:Yes
Had problems this year with downloading updates and uploading electric filing
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 27, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock