Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.5
(12,619 Reviews)
Rating breakdown 12,619 reviews
5 Stars
9,250
4 Stars
1,903
3 Stars
629
2 Stars
318
1 Star
519
89%of customers recommend this product.
(
5,026 out of
5,636)
Customer Reviews for H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Posted by: Mel222
from Florida
Verified Purchase:Yes
To many steps to complete if you know it will be a short form for filing.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra Social Media Team, February 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Clear explanations throughput. Easy to get forms.
on February 25, 2026
Posted by: Anonymous
from Bountiful ut
Verified Purchase:Yes
The software down loaded fine. The input boxes are clearly marked with what data is required. However to go back to a completed section to make a change requires you to page to the end of the section to press finish which takes a lot of extra time.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sonia, Social Media, February 26, 2026
We’re so happy to hear you had a good experience with our software. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Altered Data
on February 25, 2026
Posted by: Nervousness
from Seattle
I found the import function on the 1099-B to be horrible. It imported incorrect data, omitted entries and screwed up the return. When correcting the erroneous entries it
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, February 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JoePSR
from Colorado
Verified Purchase:Yes
The federal portion of your program was good, but the Colorado State if poor as compared to the Turbo Tax program I used last year. I printed the state, but won't mail it. I plan on completing my Colorado state using a different program.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Tra Social Media Team, February 25, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use.
on February 25, 2026
Posted by: Great software 123
from Apopka, Florida
I use your software every year. It’s easy to use and the self checker is great.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra Social Media Team, February 25, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kansas
Verified Purchase:Yes
The program is simple to use and accurate. I deducted 1 star because the wording of a question about a credit for energy efficient windows was confusing
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, February 26, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from FL
Verified Purchase:Yes
I have used this s/w for 20+ years and had nothing but great success with it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, February 26, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Disgruntal Customer
from DeFuniak Springs, Florida
Verified Purchase:Yes
I had to upgrade computers and only one return uploaded to the 2025 Software, for whatever reason, I have no clue. Upon numerous calls to see if anything could be done, was informed that I would only be able to import from that return, nothing could be done to get the other returns uploaded!! I've never had this happen in all conversions using your software, I'm not happy that only one return can be imported.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
1
Response from HRBlockBy Sydney, Social Media Department, February 26, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock