Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.5
(12,190 Reviews)
Rating breakdown 12,190 reviews
5 Stars
8,932
4 Stars
1,839
3 Stars
603
2 Stars
311
1 Star
505
89%of customers recommend this product.
(
4,744 out of
5,327)
Customer Reviews for H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Posted by: CurtM
from WI
Verified Purchase:Yes
Have bought this for several years. This year even though the H&R check said everything was OK, the IRS wouldn't accept my return. The errors weren't fixable :-( This isn't the first time the software had errors that affected my return and cost me money.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Team, July 8, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: J D D
Verified Purchase:Yes
I have been using H & R Block tax software for over10 years. Use is easy and help from a real person is easy to access
Response from HRBlockBy Asiya, Social Media Department, July 7, 2025
Thank you for being a long-time user and for choosing H&R Block for over 10 years — we truly value your loyalty! We’re glad to hear you find the software easy to use and appreciate the easy access to help from a real person. Your continued trust means a lot to us, and we’re always here to support your tax needs.
Written by a customer while visiting HRBlock
Customer Rating
5
Exccellent Tax Prep Software
on July 14, 2025
Posted by: Delray CPA
from Delray Beach, FL
I'm a CPA and have used H&R Block for years. For the average taxpayer, it is simple to use. This software is NOT for tax returns requiring a high level of tax knowledge and preparer skills. Nevertheless, it will suffice for almost all average taxpayers. Worth every penny!
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Andrea, Social Media Team, July 15, 2025
Thank you so much for your thoughtful review—and for being a long-time H&R Block user! It means a lot coming from a CPA with your level of expertise.
We’re glad to hear the software continues to serve the needs of most taxpayers and that you find it a great value. We appreciate your continued trust!
We’re glad to hear the software continues to serve the needs of most taxpayers and that you find it a great value. We appreciate your continued trust!
Written by a customer while visiting HRBlock
Customer Rating
1
Impossible to efile
on August 5, 2025
Posted by: Keith123443211
from Festus, MO
I cannot efile my return. The program says my AIG doesn't match my previous year's AIG event though I have the years return right in front of me. I reached out to the help center they told me to put 0 for my AIG. That also got rejected. I reached back out to the help center they told me to go to the IRS website and get an IP PIN. I did that and the program doesn't recognize the IP PIN as being the one the IRS has on file. The only other thing I've been told to do by the help center is to mail in the return.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Team, August 5, 2025
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you’ve encountered while trying to e-file your return. Our goal is to make the filing process as smooth and reliable as possible, and we regret that this wasn’t your experience.
While mailing in your return may be the final recommendation, we’d still like to ensure your concerns are fully documented and reviewed. Please contact our support team at 1-800-472-5625 or by email at hrblockanswers@hrblock.com at your earliest convenience.
While mailing in your return may be the final recommendation, we’d still like to ensure your concerns are fully documented and reviewed. Please contact our support team at 1-800-472-5625 or by email at hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Lifeboat 53
from Ohio
Verified Purchase:Yes
I have experience with HR Block software and this software covers everything that needs to be done to prepare a tax return.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, September 26, 2025
Hello, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Miami Florida
Verified Purchase:Yes
Worked hard to meet the 15 October filing deadline and program would not allow me to efile. Some nonsense about AGI not matching previous year! It was matched...?!?! Went to the trouble of printing and mailing UPS 2ed Day Air. By the way, you do NOT show the physical mailing address required; I had to search and guess. UPS does not deliver to POBox.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Abigail, Social Media, October 14, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
User interface is crude, opaque, clumsy, unhelpful
on October 14, 2025
Posted by: Anonymous
from Zip 94501
Verified Purchase:Yes
User interface is crude, opaque, awkward, clumsy, unhelpful and I don't trust it. It never adapted to the windows world, and I have to print the final forms and reconcile them to input manually.
Needed:
1: data entry and review in user-selected order. Currently, associated items are scattered around the program and it's easy to forget what has been entered and what hasn't.
2: drill-down on all items to see what made them up.
3: context-sensitive help that actually works.
4: in particular, what income is taxable, how and at what rate.
Needed:
1: data entry and review in user-selected order. Currently, associated items are scattered around the program and it's easy to forget what has been entered and what hasn't.
2: drill-down on all items to see what made them up.
3: context-sensitive help that actually works.
4: in particular, what income is taxable, how and at what rate.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, October 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Fonts too small to read
on October 15, 2025
Posted by: Msgt
from Tennessee
The problem I have with this program is that the boxes which you enter information is very small to me, even with readers on. I wish that the boxes and fonts were larger. Otherwise, it's easy to use and cheaper than TurboTax.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, October 16, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock