Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.5
(12,190 Reviews)
Rating breakdown 12,190 reviews
5 Stars
8,932
4 Stars
1,839
3 Stars
603
2 Stars
311
1 Star
505
89%of customers recommend this product.
(
4,744 out of
5,327)
Customer Reviews for H&R Block - Tax Software Basic 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Oley, PA
Verified Purchase:Yes
I've been using H&R Block for 15 plus years. Never had a problem. Program is easy to use and of course I love the e-file convenience. Also like that program will load my data from previous year.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
The Basic version seems to work for most individual taxpayers.
Pros: Easy to prepare
I would recommend this to a friend!
Response from HRBlockBy Sean, Social Media Team, April 1, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Lubbock, TX
Verified Purchase:Yes
Have used your software for several years. The consistency between versions is great.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, April 1, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Software worked great. Filed online with no issues. My only complaint is that you doubled the price of the software this year. Not such a good deal anymore.
Pros: Easy to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Kira, Social Media Team, April 1, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
4
Product seems to have worked fine, Help is poor
on April 1, 2025
Posted by: Old and Slow
from Tennessee
As all ways product seems to work well, but help support is just a joke. No humans, no chats, no answers to questions, help actually tries to send you to some Pay Help site for gas and diesel engines. Did it multiple times. I have one data verification error, which someone asked and were told these errors do not need to be fixed, which makes no sense. Appeared mine was due to RMD, first time, looked to me they never really asked out much my RMD actually was, they seemed to be stumbling over lines 53b and 54B, 53B had 0 and 54B had actual amount. This was disappointing, and I did not like filing with it that way. Put it filed. Waiting on results. Also ask several times for my state in places, but Tennessee, was never in drop downs. Tenn has no State Tax, and I bought no state option, maybe that had something to do with it not being in drop downs.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago, Illinois
Verified Purchase:Yes
Doing taxes is no longer a chore. walking through the program is simple and clear. The directions are very concise and easy to follow.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Orem, UT
Verified Purchase:Yes
I have been using H & R block software since 2007. I am so familiar with it now and can easily navigate between forms.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Kira, Social Media Team, April 2, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Wilmor
from Chicago suburbs
Verified Purchase:Yes
I had a hard time going back when I changed my mind on some answers. I could not get the question back again. I used the go to button to try to get to the direct deposit information fill in my bank information. Could not get there. Verification results would not let me fix the problem and clear it out. Difficult to navigate without trying a dozen ways to get to something. If something is on a return I should be able to go to it directly
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Kira, Social Media Team, April 2, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock