Thank you for sharing your experience—we’re sorry to hear you’ve been having trouble with your pressure washer, especially so soon after purchase. That’s certainly not the kind of performance we aim to deliver, and we appreciate the opportunity to help.

Based on your description, it sounds like there may be an issue with the 15° or Turbo nozzle. These nozzles can occasionally become clogged or partially obstructed, which may cause the unit to shut off unexpectedly or fail to engage properly.

We recommend the following steps:

Remove and thoroughly clean the 15° and Turbo nozzles, flushing both with clean water to ensure there’s no debris.

Inspect the inlet and nozzle tips for buildup or internal blockage.

If the issue persists after cleaning, we suggest using a thin wire or nozzle cleaning tool to carefully clear any remaining obstruction.

As for the soap function, it's important that the soap nozzle (black) is used when applying detergent, as other nozzles restrict water flow and won’t trigger the siphon. We're glad to hear the green and white nozzles are working, but your unit should absolutely be able to handle more than just light-duty tasks.

If the problem continues after cleaning, please don’t hesitate to contact us directly at 1-888-909-6757 or via chat on our website. We’d like to take a closer look and help you resolve this.

Thank you again for your feedback—and for giving Greenworks a try.

Hello Roadrunner2101. We regret learning of the difficulties you encounter with your pressure washer. Please find below a list of troubleshooting suggestions for your consideration. Clean Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to fail to function normally. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit. Lastly, ensure the water source is fully opened and is at least 45PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a three-year warranty from the date of purchase. If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your pressure washer with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.