Customer reviews from greenworkstools.com
Greenworks - 3000 PSI Pressure Washer (2.0 GPM Max) with Foam Cannon - Powerful Enough to Remove Pesky Dirt - Green
Average customer rating
4.5
(4,121 Reviews)
Rating breakdown 4,121 reviews
5 Stars
3,097
4 Stars
607
3 Stars
118
2 Stars
83
1 Star
216
91%of customers recommend this product.
(
3,351 out of
3,685)
Customer Reviews for Greenworks - 3000 PSI Pressure Washer (2.0 GPM Max) with Foam Cannon - Powerful Enough to Remove Pesky Dirt - Green
Customer Rating
2
Cuts off frequently
on May 14, 2022
Posted by: GinArden
from Arden, NC
Gender:Male
I just bought a Greenworks Pro 2300 pressure washer today. Overall, it works well, but the engine keeps cutting off, from ever 20 seconds to every 2 minutes. Restarts again as soon as I release and squeeze the handle. I assume something is defective, but I just spent 40 minutes on hold, trying to call technical support, despite being in, "position 1". Please let me know how to fix this problem. I would hate to have to return it unnecessarily.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, May 16, 2022
Hello,
There are a few factors that could cause these reactions such as excess air in the pump or a clogged/faulty nozzle. See all troubleshooting options below.
Purge Air from Pressure Washer
Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. Reinstall one of your clean nozzles and continue using the unit. At this stage, if the unit shuts off when a nozzle is installed be sure to try all nozzles. A faulty nozzle may cause the unit to shut down.
Additional components to check:
• Ensure a nozzle is connected. Be sure to try all nozzles.
• Ensure that the water source is fully opened and is at least 60PSI (Refer to: Does my water source have to be of a certain PSI to run the unit properly?)
• Check that there is at least 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water from going into the unit and prevent proper pressure.
• For best results, use a 1” (25 mm) or 5/8” (16 mm) garden hose.
• Check that the water inlet is not clogged. Disconnect the garden hose, remove the filter and rinse with warm water.
There are a few factors that could cause these reactions such as excess air in the pump or a clogged/faulty nozzle. See all troubleshooting options below.
Purge Air from Pressure Washer
Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. Reinstall one of your clean nozzles and continue using the unit. At this stage, if the unit shuts off when a nozzle is installed be sure to try all nozzles. A faulty nozzle may cause the unit to shut down.
Additional components to check:
• Ensure a nozzle is connected. Be sure to try all nozzles.
• Ensure that the water source is fully opened and is at least 60PSI (Refer to: Does my water source have to be of a certain PSI to run the unit properly?)
• Check that there is at least 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water from going into the unit and prevent proper pressure.
• For best results, use a 1” (25 mm) or 5/8” (16 mm) garden hose.
• Check that the water inlet is not clogged. Disconnect the garden hose, remove the filter and rinse with warm water.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Like the performance, not the assembly
on May 13, 2022
Posted by: Fixer
from Syracuse,NY
Gender:Male
Shipping was fast. Unboxing and instructions were good. Attaching the upper panel and gun holder was challenging. One of the four threaded inserts on the gun side was installed at an angle. This made the screw hole in the upper panel not line up correctly and damaged the threads on the insert while trying to install the screw. Now the screw could not secure the panel and gun holder. Not wanting to send the unit back I elongated the hole in the panel with a round file and retapped the hole in the insert to accept a 1/4-20 pan head screw. Problem solved but I doubt there are many customers that have the tools or knowledge to attempt this. Not the only problem. The hose that transfers the soap from the tank to the pump was too short and has a kink that renders it useless. I replaced it, problem solved. That is why I only rated this unit three stars. These were both quality control issues that should have been detected before shipping. I spent 1 hour and 38 minutes from unboxing to testing this unit. That’s at least 1 hour too long in my opinion. I would have taken pictures but I waisted enough time just fixing these two problems. I hope this unit holds up, it wasn’t cheap. I t does run well.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, May 13, 2022
Hello Fixer,
Thank you for bringing your concerns to our attention. We're very sorry to hear about your experience. This is not typical experience with any Greenworks product and we're curious of what the actual issue ended up being. We would appreciate the opportunity to learn more about this and get to the bottom of what happened. If you have a moment, please feel free to contact our Customer Care department at 1-888-909-6757 (1-888-90WORKS). Thank you and we look forward to hearing from you.
Thank you for bringing your concerns to our attention. We're very sorry to hear about your experience. This is not typical experience with any Greenworks product and we're curious of what the actual issue ended up being. We would appreciate the opportunity to learn more about this and get to the bottom of what happened. If you have a moment, please feel free to contact our Customer Care department at 1-888-909-6757 (1-888-90WORKS). Thank you and we look forward to hearing from you.
Written by a customer while visiting greenworkstools.com
Posted by: Dickalis Lickera
Gender:Male
Verified Purchase:Yes
Works great. No issues. Love the pressure. Quite and gets the job done. Get ya some of this.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Leaked oil all over driveway
on May 12, 2022
Posted by: Unhappy Kitty
from Orcas,Wa
Gender:Male
The box came with oil on it. I foolishly did not return the unit (as I live in a remote area where returns are a real hassle) and assumed it was just an issue with shipping. I have used it about three times with no visible issues, but I was using it on gravel. Today I tried to wash the concrete driveway and noticed an oil sheen. Put it on a plastic lid and quite a bit of oil leaked out after using. (It has not leaked oil in storage that I have noticed). Hoping that the driveway is not ruined, my wife really hates oil on the driveway.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 13, 2022
Hello Unhappy Kitty,
Thank you for reaching out to us. We can see you have been in touch with our team, and one of our Customer Care team members will be contacting you soon. Please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
Thank you for reaching out to us. We can see you have been in touch with our team, and one of our Customer Care team members will be contacting you soon. Please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Continues to stop working after a few minutes of use.
on May 12, 2022
Posted by: McKinsey92
from Dover, DE
Gender:Female
First time using it I was beyond excited! Sadly, it worked for about 15 minutes and stopped. I also added soap and all of it leaked out of the bottom tube. I have no idea how to close. No worries, I’ll just use water. Well like I said it continues to stop working and has an insanely slow startup time. I honestly think it blew itself out already. It seems very cheap sadly. I would love a replacement or at least know what I did wrong!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 13, 2022
Hello McKinsey92,
We're sorry to hear about your experience when using this pressure washer! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask is that you have access to the unit, so that we can complete troubleshooting with you and gather the necessary unit information.
In the meantime, here you will find some troubleshooting suggestions for you to try. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
Lastly, ensure that the water source is fully opened and is at least 60PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a 3-year warranty from the date of purchase. We hope these tips help!
We're sorry to hear about your experience when using this pressure washer! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask is that you have access to the unit, so that we can complete troubleshooting with you and gather the necessary unit information.
In the meantime, here you will find some troubleshooting suggestions for you to try. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
Lastly, ensure that the water source is fully opened and is at least 60PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a 3-year warranty from the date of purchase. We hope these tips help!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Weak metal compound
on May 11, 2022
Posted by: R404
from Pottstown, PA
After 4 years with only 4 uses on cedar siding and a wood deck, an integral metal compound piece broke and I am unable to get the necessary part as the part, according to the website, does not exist.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 12, 2022
Hello R404,
Thank you for taking the time to voice your concerns! Separate pieces can be purchased through our third-party parts site, Order Tree; you can access the site HERE: https://greenworks.ordertree.com. Please use the parts list inside your owner's manual. If you are unsure that this is what you need, we strongly recommend that you give us a call at 1-888-909-6757 (1-888-90WORKS) before your make any part purchases.
Thank you for taking the time to voice your concerns! Separate pieces can be purchased through our third-party parts site, Order Tree; you can access the site HERE: https://greenworks.ordertree.com. Please use the parts list inside your owner's manual. If you are unsure that this is what you need, we strongly recommend that you give us a call at 1-888-909-6757 (1-888-90WORKS) before your make any part purchases.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Unit!
on May 11, 2022
Posted by: Dean735
from Richmond, TX
Gender:Male
I bought this last month and used it for 6 hours to power wash my 9 car driveway and my backyard patio. It never failed me and worked great!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Vasquez
from Porterville, CA
Gender:Male
Verified Purchase:Yes
Awesome pressure washer used it all day long for over 30 days! No gas is a plus!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com