Very frustrating to order something online and then when it’s delivered realize that the company just disregards reviewing their products before sending them out. The push pan on the handle is clearly missing and the fact that this was packaged and then sent out is extremely disappointing. Will be returning.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, February 8, 2023
Hello AngHall,
Sorry to hear about this experience! Our team would be happy to investigate this with you. Please note that a representative will reach out to you regarding this matter. Be sure to keep an eye on your inbox but also your junk/spam folder, just in case. In the future, should you ever experience an issue we kindly request that you give us a call at 1-888-909-6757 (1-888-90WORKS). We are always happy to help.
It's so easy to use that I'm going around the neighborhood cleaning everything. I've done my house, the driveways, gas and charcoal grills. The only issues I have is the wand really doesn't fit in the handle well. And when you roll up the wand's cord, it's like a garden hose in the way you have to manuvuer it. And unless you get on a ladder, it won't reach the second floor of a house. But that's no drawback to this fantastic tool and the money saved!
machine worked great but the hose got damage and can't seem to find a replacement anywhere
Pros: Convenient, Cost-Saver, Easy to Use, Durable, Environmentally Safe, Powerful
Response from greenworkstools.comBy Greenworks, Customer Care, January 10, 2023
Hello Lee Gab,
Thank you for your feedback. This model is compatible with the hose in the following link: https://www.greenworkstools.com/25ft-high-pressure-hose-5200402. This hose is compatible with all of our pressure washer models up to 2000 PSI that have a double-ended threaded connection (both sides of the hose have the same fitting). If one side of your hose is different than the other (hook style model), this hose will not be compatible.Unfortunately, the hook style hose model has been discontinued for more than five years and we no longer support this hose type as we have switched to a universal style threaded hose. We apologize sincerely for any inconvenience that this news may cause.
Great product, works fine. However I can't figure how the soap tank works. Wil appreciate any help
Pros: Cost-Saver
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, December 1, 2022
Hello Toye
Thank you for taking the time to post your review. We are glad to hear you are enjoying the performance of this pressure washer! The soap tank will only release if you use the black soap nozzle. If you add any other nozzle or a high-pressure soap applicator the soap tank will not be activated. Should you have any further questions or warranty needs, please speak to Greenworks Customer Experience Agent at 1-888-909-6757 (1-888-90WORKS). They're always happy to provide help.
Generally it works ok for a 1.2 gpm pressure washer, but there are design and functional issues.
Soap dispenser never worked, in either position
Wish the grip had a lock to keep “on”
Water inlet is too low, after putting a quick-release on, in the upright position the hose touches ground. Either rotate inlet or up a bit.
Cart is a bit too large given the actual size of machinery
Wish there were incorporated reels for both the power cord and the water line, esp given the amount of open area of cart. The elastic for water line will break one day given it is wet and stretched over metal edges.
The power cord ears are too old school vacuum cleaner style, needs power retracting.
Needs a more positive locking grip for wand storage, could provide grips for additional guns/wands
Generally ok but had higher ergonomic and functional expectations given the advertising and marketing.
Response from greenworkstools.comBy Greenworks, January 19, 2024
Hello Mojiko,
Thank you for taking the time to share your experience! We are sorry to hear that your purchase fell below expectations, and we would like to hear more about your experience to see how we can do better in the future. If you are willing, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call Greenworks at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to carry on the conversation!