Hello Bubba the Wash Boy.
Thank you for your feedback. Hose kinking can significantly impact pressure output. When the hose bends or twists, it restricts water flow, which reduces PSI at the wand and can make the unit feel less powerful than intended. Repeated kinking can also create stress points in the hose, which may lead to premature wear or rupture, especially near connection points.
To help prevent this we recommond:
1. Fully uncoil the hose before use and avoid tight loops.
2. Keep the hose laid out in a straight path while operating.
3. Reposition the unit as you move to prevent pulling or twisting.
4. After use, store the hose loosely coiled rather than tightly wrapped.
If the hose you received is failing at the wand connection under normal use, that is not expected, and we recommend reaching out to our success team so we can review your concerns.
For improved durability and flexibility, you may also consider upgrading to a higher-flex, kink-resistant replacement hose available through the Greenworks website. These are designed to maintain better water flow and reduce the likelihood of kinking during operation.
We appreciate you bringing this to our attention and would like the opportunity to help resolve your concerns please do not hesitate to contact us for further support either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757.