Customer reviews from greenworkstools.com
Greenworks - 2000 PSI at 1.2 GPM Pressure Washer CSA Certified - Green
Average customer rating
4.4
(1,699 Reviews)
Rating breakdown 1,699 reviews
5 Stars
1,201
4 Stars
258
3 Stars
59
2 Stars
46
1 Star
135
87%of customers recommend this product.
(
1,343 out of
1,548)
Customer Reviews for Greenworks - 2000 PSI at 1.2 GPM Pressure Washer CSA Certified - Green
Customer Rating
1
Hose is pathetically ineffective with holding pressure
on June 18, 2021
Posted by: Schliggs
from South Carolina
Gender:Male
Hose running off of power washer was not able to 1) maintain power and 2) the cable BURST after 2 hours of usage and could not maintain pressure at all. Totally pathetic product. Don't waste your money. The tubing used on this is shotty at best
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, June 22, 2021
Hello Schliggs,
We are sorry for the experience you had with our product. Know that this is not what we expect from our products and we urge you to contact our customer support at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right
We are sorry for the experience you had with our product. Know that this is not what we expect from our products and we urge you to contact our customer support at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Piece of Junk
on June 17, 2021
Posted by: Ed 6078
from Valparaiso, IN
Gender:Male
Don't waste your money. First time used it worked, Second time it worked after trouble shooting, third time didn't work. Tried all the troubleshooting advice with no luck. Threw it in the garbage.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, June 22, 2021
Hello Ed,
We are sorry to hear about your experience with this Pressure Washer. We do realize that you have since disposed of your unit. However, if you or any other readers ever find that something like this has happened when using any of our products, please contact our customer support center as soon as possible. This string trimmer carries a 3-year warranty from the date of purchase. We take issues like these very seriously and will always investigate further to see how we can assist you. To share the issue you have encountered, please give our Customer Care team a call at 1-888-909-6757 (1-888-90WORKS). Thank you for your feedback!
We are sorry to hear about your experience with this Pressure Washer. We do realize that you have since disposed of your unit. However, if you or any other readers ever find that something like this has happened when using any of our products, please contact our customer support center as soon as possible. This string trimmer carries a 3-year warranty from the date of purchase. We take issues like these very seriously and will always investigate further to see how we can assist you. To share the issue you have encountered, please give our Customer Care team a call at 1-888-909-6757 (1-888-90WORKS). Thank you for your feedback!
Written by a customer while visiting greenworkstools.com
Posted by: MB32
from Nampa Idaho
Verified Purchase:Yes
This is by far the best pressure washer I have ever used. The auto shut off when not in use was a surprising and unexpected thing. My father owns a large hotsy pressure washer. It has a boiler to heat water and is great for large industrial machines. However it doesn’t have an auto shut off so you have to make sure not to leave the machine on without the water flowing. I had an old residential one which the pump went out on. The Greenworks washer is very simple to use. It is powerful enough for home use yet light and small enough to move around and store. My only complaint is the soap. While I love the one board soap tank. It uses quite a bit of soap. My more than an other washer I have used. The way it is designed the soap is used everytime the water flow is low. I find this often leaves soap residue because with the auto shut off. It takes a second of water flowing before it kicks on. This draws the soap into the line when I really don’t want it to. I simple fix may be to add a flow value to turn on off and control the amount of soap the machine draws. Other than that I love it and will recommend it to anyone.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
missing parts
on June 11, 2021
Posted by: GoodPrince63
from Centerville, Ohio
Gender:Male
Missing parts when opened box.
I bought this on May 10th 2021 and when I opened it a few weeks later to use I discovered there were some parts missing. The pamphlet says not to return it to store to contact Greenworks instead. I did and am awaiting response back.
I bought this on May 10th 2021 and when I opened it a few weeks later to use I discovered there were some parts missing. The pamphlet says not to return it to store to contact Greenworks instead. I did and am awaiting response back.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, June 14, 2021
Hello GoodPrince63,
Thank you for your feedback. Sorry to hear that some parts were missing as well as well as the delay in responding to your email. We have recently encountered a very high volume of emails and phone calls. While our team has been working tirelessly to appropriately address each one. We do ask for your continued patience during this time. If you have not yet done so, please send a second request and ensure that your request has been submitted to info@greenworkstools.com and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. Ensure that you have also checked your junk/spam folder just in case our reply landing into that folder.
Thank you for your feedback. Sorry to hear that some parts were missing as well as well as the delay in responding to your email. We have recently encountered a very high volume of emails and phone calls. While our team has been working tirelessly to appropriately address each one. We do ask for your continued patience during this time. If you have not yet done so, please send a second request and ensure that your request has been submitted to info@greenworkstools.com and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. Ensure that you have also checked your junk/spam folder just in case our reply landing into that folder.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Broke on first use
on June 10, 2021
Posted by: Desertdoc
from Austin, TX
Gender:Male
Stopped working after I turned it on for the first time. No tripped house breakers, according to troubleshooting guide, everything should be fine. Will not turn on.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, June 10, 2021
Hello Desertdoc,
We are sorry to hear that you are experiencing an issue with your pressure washer. Unfortunately, your review is not detailed enough for us to know what the issue is, but we will try to cover all bases. Here you will find some troubleshooting suggestions for you to try.
1. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
2. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
3.Lastly, ensure that the water source is fully opened and is at least 60PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a 3-year warranty from the date of purchase. If you have tried these steps and are still experiencing issues, please contact Greenworks at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com.
We are sorry to hear that you are experiencing an issue with your pressure washer. Unfortunately, your review is not detailed enough for us to know what the issue is, but we will try to cover all bases. Here you will find some troubleshooting suggestions for you to try.
1. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
2. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
3.Lastly, ensure that the water source is fully opened and is at least 60PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a 3-year warranty from the date of purchase. If you have tried these steps and are still experiencing issues, please contact Greenworks at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Posted by: Ricky0018
from Gilberts, IL
Gender:Male
Verified Purchase:Yes
Super easy to assemble but easier to use. Purchased it to wash our patio but I already cleaned sidewalks, washed cars, stripped old paint from door frame, and the list goes on. The only knock is on the customer service for order updates, called two times and spent a total of 4 hours waiting. . . when I finally did speak to someone I was put on hold twice for an additional 30 minutes each time.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Horrible.
on June 2, 2021
Posted by: SSamantha
from Harrisburg, PA
Gender:Female
Wheel fell of with normal use!! It came off the metal part from the welding. I haven’t even had this unit a year! It looks it it was corroded off due to water. Isn’t it supposed to withstand water?! It is a water pressure right?!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care , June 3, 2021
Hello SSamantha,
We are sorry for the experience you had with our product. Know that this is not what we expect from our products and we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
We are sorry for the experience you had with our product. Know that this is not what we expect from our products and we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
Written by a customer while visiting greenworkstools.com
Posted by: Budstang
from Windsor, Colorado
Gender:Male
Verified Purchase:Yes
Really nice Power Sprayer. The Soap dispenser isnt as good at foaming up, but overall , happy with my purchase. I have another Foaming dispenser so not an issue.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com