Customer reviews from greenworkstools.com
Greenworks - 2000 PSI at 1.2 GPM Pressure Washer CSA Certified - Green
Average customer rating
4.4
(1,699 Reviews)
Rating breakdown 1,699 reviews
5 Stars
1,201
4 Stars
258
3 Stars
59
2 Stars
46
1 Star
135
87%of customers recommend this product.
(
1,343 out of
1,548)
Customer Reviews for Greenworks - 2000 PSI at 1.2 GPM Pressure Washer CSA Certified - Green
Customer Rating
2
Casting broke!
on April 25, 2023
Posted by: Broken
from NJ
GPW2300 the water outlet casting broke and the hose will not connect.
looks like the entire motor and pump need to be replaced it is all one cast piece.
Please reply to my email with price of part.
looks like the entire motor and pump need to be replaced it is all one cast piece.
Please reply to my email with price of part.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 25, 2023
Hello Broken
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please contact Greeworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please contact Greeworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Greenworks gets it right
on April 23, 2023
Posted by: dte230
from atlanta
Gender:Male
I pressure have the 2300 pro washer and it's great. I did have a slight problem and Greenworks was all over it. They corrected it immediately. After the sale, there is nothing left but support and they get an A+
Pros: Easy to Use, Quiet, Durable, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Keeps blowing hoses.
on April 22, 2023
Posted by: BradB1
from Summerville, SC
Gender:Male
The washer keeps blowing hoses. Just put our 2nd one on, used it twice and already has blown a hole . Not happy at all
Pros: Convenient
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 24, 2023
Hello BradB1,
Thank you for your review. We are very sorry to hear about this experience. We would truly be interested in hearing more about these issues. Especially, since it seems that you have two hoses experiencing the same problem. If you are interested in discussing these issues directly with our team, please give us a call 1-888-909-6757 (1-888-90WORKS).
Thank you for your review. We are very sorry to hear about this experience. We would truly be interested in hearing more about these issues. Especially, since it seems that you have two hoses experiencing the same problem. If you are interested in discussing these issues directly with our team, please give us a call 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Critical metal part broke
on April 19, 2023
Posted by: Jac007
from Virginia
Same problem as many other customers. The metal part at the outlet of the high pressure side of pump where the hose connects (through a metal pin) broke. This is a serial defect that can potentially cause injury. This product should be recalled and the part in question should be redesigned and replaced.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 20, 2023
Hello Jac007
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. Please note that this product does carry a 3-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact Customer Experience at 1-888-909-6757 (1-888-90WORKS). We would be happy to help!
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. Please note that this product does carry a 3-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact Customer Experience at 1-888-909-6757 (1-888-90WORKS). We would be happy to help!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Same problem as CraigO
on April 14, 2023
Posted by: MPMa
from Chambersburg PA
Gender:Male
After plugging it in and turning it on the connection where the pressure hose connects below the motor broke. Looks like the cast aluminum connection was too thin. Please not that I really like this pressure washer but that thin connection someone should have seen that it will not last. Also 45 minutes on hold is to TO long. Come on Greenworks get your support together.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 17, 2023
Hello MPMa
We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love my power washer
on April 13, 2023
Posted by: sandy925
from Indiana
Gender:Female
I bought this last year and have used it many times! I just power washed my deck and it did an amazing job, yes I did get close to the deck with the nozzle, but it just ate the dirt right off! I have used it to power wash my house also, and again it did a great job as long as you get close enough to what you are washing! I love my Greenworks tools! I have a snow thrower, push lawn mower, riding mower and leaf blower! I thought I was having issues with my rider, but everything is good on that machine! These products are just so much easier for me to use!
Pros: Convenient, Cost-Saver, Easy to Use, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Critical metal failure after a few uses
on April 11, 2023
Posted by: jrands
from boise id
Gender:Female
I used my pressure washer approximately 24 times. I followed all care instructions careful. Today I hooked it up and as soon as I turned it on at critical metal connect point fail and water went shooting everywhere.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 11, 2023
Hello jrands
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Bad Product
on March 28, 2023
Posted by: Anonymous85
from New York
Gender:Male
Got my pressure washer on December 2020 as a Christmas present. Used next summer (2021) to wash my patio and fence, around 6 hours. Then I used again the next summer (2022) to do exactly the same thing. This year I was doing the same thing, but after 2 hours the pressure washer suddenly stop, and it doesn't start anymore. Now I have a pretty much brand new pressure washer with less than 15 hours that doesn't work anymore.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, March 28, 2023
Hello Anonymous85,
We are sorry to hear that you are experiencing an issue with your pressure washer. Unfortunately, your review is not detailed enough for us to know what the issue is, but we will try to cover all bases. Here you will find some troubleshooting suggestions for you to try.
Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
Lastly, ensure that the water source is fully opened and is at least 60 PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure.
If you have tried these steps and are still experiencing issues, please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
We are sorry to hear that you are experiencing an issue with your pressure washer. Unfortunately, your review is not detailed enough for us to know what the issue is, but we will try to cover all bases. Here you will find some troubleshooting suggestions for you to try.
Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
Lastly, ensure that the water source is fully opened and is at least 60 PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure.
If you have tried these steps and are still experiencing issues, please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Written by a customer while visiting greenworkstools.com