Customer reviews from greenworkstools.com
Greenworks - 2000PSI Pressure Washer with Soap Applicator and 12" Surface Cleaner - Green
Average customer rating
4.6
(1,720 Reviews)
Rating breakdown 1,720 reviews
5 Stars
1,346
4 Stars
249
3 Stars
45
2 Stars
23
1 Star
57
94%of customers recommend this product.
(
1,454 out of
1,553)
Customer Reviews for Greenworks - 2000PSI Pressure Washer with Soap Applicator and 12" Surface Cleaner - Green
Customer Rating
5
Great Powerwasher
on December 4, 2024
Posted by: sirbuilder99
from Florida and NY
Gender:Male
[This review was collected as part of a promotion.] Does everything my gas power washer does but is much quieter, lighter, well made and rugged! Able to power wash my boat as it's tied up to the dock!! Can't do that with my gas version!!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Bought before COVID & still running strong!
on April 4, 2025
Posted by: Chop8
[This review was collected as part of a promotion.] We bought this little gem in the summer of 2019 after having 2 different brands stop working after several uses. It is still going strong! We use it about 20 hours a season cleaning decks, sidewalks, siding etc. We have even lent it to neighbors and family members. Couldn't be happier with this pressure washer!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Could've been better
on April 11, 2025
Posted by: billy1
[This review was collected as part of a promotion.] Power washer hose handle incorrect size for baton. Slips out of place.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, April 14, 2025
Hello billy1.
Thank you for sharing your experience. A loose pressure washer handle can be frustrating. We have a video that helps explaining how to assemble your pressure washer, you can watch it here, (https://youtu.be/WPOQSIIRcIE). We hope this helps provide a better user experience. Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Thank you for sharing your experience. A loose pressure washer handle can be frustrating. We have a video that helps explaining how to assemble your pressure washer, you can watch it here, (https://youtu.be/WPOQSIIRcIE). We hope this helps provide a better user experience. Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Don't waste your money.
on April 14, 2025
Posted by: SaDS
Gender:Male
I bought this last year and used it twice for about an hour each time. When I started it up this year it worked for about 5 minutes and then the spray hose connector fitting broke at the pump. As it's a part of the pump itself, it's not replaceable. I won't be wasting any more money on Greenworks products.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 14, 2025
Hello SaDs.
We are sorry to hear of this experience. There may be a broken spray hose connector fitting on your pressure washer is a damaged O-ring or a worn-out quick-connect fitting. These can be replaced relatively easily. If the pressure washer is subjected to freezing temperatures or is to be stored or left unused for ANY period longer than thirty days, the unit should be stored properly. This is called “winterizing”. The term is somewhat confusing because your storage period may or may not happen in cold temperatures or even during winter. Nevertheless, this procedure is strongly recommended to be done every time the unit may sit for longer than thirty days without being used. Whether stored inside or out, heated space or cold, winter or summer. This keeps the unit from freezing and, very importantly, it keeps water from drying out inside the pump and leaving behind very harmful deposits. These deposits will act like sandpaper in the seals the next time it is used and could damage a piece of the brass. This also keeps any parts from rusting or oxidizing which may destroy your pump. We would recommend contacting us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are sorry to hear of this experience. There may be a broken spray hose connector fitting on your pressure washer is a damaged O-ring or a worn-out quick-connect fitting. These can be replaced relatively easily. If the pressure washer is subjected to freezing temperatures or is to be stored or left unused for ANY period longer than thirty days, the unit should be stored properly. This is called “winterizing”. The term is somewhat confusing because your storage period may or may not happen in cold temperatures or even during winter. Nevertheless, this procedure is strongly recommended to be done every time the unit may sit for longer than thirty days without being used. Whether stored inside or out, heated space or cold, winter or summer. This keeps the unit from freezing and, very importantly, it keeps water from drying out inside the pump and leaving behind very harmful deposits. These deposits will act like sandpaper in the seals the next time it is used and could damage a piece of the brass. This also keeps any parts from rusting or oxidizing which may destroy your pump. We would recommend contacting us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Weak design
on June 9, 2025
Posted by: PRobson
from NY
Gender:Male
[This review was collected as part of a promotion.] @nd pwer washer. first had a reel and the water connector to the hose reel broke. Bought GPW2000-1RG to replace it. 1st use excellent, 2nd use was normal then pressure dropped, pump sound changed to a whirring sound, Checked filter, clean, Restarted several times, same low pressure and whirring sound, Waited on service phone for 45mins, no agent, tried chat, was cut off while typing.
Pros: Easy to Use
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 11, 2025
Hello PRobson.
We are sorry to hear that you could not get through to our chat lines. It is frustrating when a chat cuts off while typing! Poor connection, a weak internet connection can disrupt the transmission of your message. Try switching to a stronger Wi-Fi network or using mobile data if available. Or other apps running in the background can interfere with your internet connection, close any unnecessary apps to free up resources. After attempting the troubleshooting tips, we recommend contacting us back for assistance with properly submitting a warranty claim. Greenworks can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Business hours are subject to change.
We are sorry to hear that you could not get through to our chat lines. It is frustrating when a chat cuts off while typing! Poor connection, a weak internet connection can disrupt the transmission of your message. Try switching to a stronger Wi-Fi network or using mobile data if available. Or other apps running in the background can interfere with your internet connection, close any unnecessary apps to free up resources. After attempting the troubleshooting tips, we recommend contacting us back for assistance with properly submitting a warranty claim. Greenworks can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Business hours are subject to change.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Packs a lot of punch in small package
on July 2, 2025
Posted by: Pitchfork
from Lac du Flambeau, WI
Gender:Male
[This review was collected as part of a promotion.] Easy set up and does a great job. Small footprint doesn't take up much garage space.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Excellent pressure washer
on July 6, 2025
Posted by: Dee K
from Albany, NY
Gender:Female
[This review was collected as part of a promotion.] I bought this a month ago. I have been wanting a pressure washer for years. This product was so easy to set up and use. I am so pleased with my purchase. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Not what I had hoped for
on July 20, 2025
Posted by: t back to gas
from Hamburg NY
Gender:Male
I bought this a few weeks ago and have had nothing but troubles. Every time I let off the trigger while using the Turbo or 15 degree nozzle the unit shuts off and I have to hit the reset button, remove the nozzle and run water through without the motor(because it will not engage) for a few minutes, then I turn it on and it starts up. It also will not run with soap(diluted to mfg specs) I had to drain it and flush it completely. It does okay with the green and white nozzles if thats what you want but no hard work. I would strongly recommend you purchase another brand
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks Customer Care, Greenworks customer sucess, July 24, 2025
Thank you for sharing your experience—we’re sorry to hear you’ve been having trouble with your pressure washer, especially so soon after purchase. That’s certainly not the kind of performance we aim to deliver, and we appreciate the opportunity to help.
Based on your description, it sounds like there may be an issue with the 15° or Turbo nozzle. These nozzles can occasionally become clogged or partially obstructed, which may cause the unit to shut off unexpectedly or fail to engage properly.
We recommend the following steps:
Remove and thoroughly clean the 15° and Turbo nozzles, flushing both with clean water to ensure there’s no debris.
Inspect the inlet and nozzle tips for buildup or internal blockage.
If the issue persists after cleaning, we suggest using a thin wire or nozzle cleaning tool to carefully clear any remaining obstruction.
As for the soap function, it's important that the soap nozzle (black) is used when applying detergent, as other nozzles restrict water flow and won’t trigger the siphon. We're glad to hear the green and white nozzles are working, but your unit should absolutely be able to handle more than just light-duty tasks.
If the problem continues after cleaning, please don’t hesitate to contact us directly at 1-888-909-6757 or via chat on our website. We’d like to take a closer look and help you resolve this.
Thank you again for your feedback—and for giving Greenworks a try.
Based on your description, it sounds like there may be an issue with the 15° or Turbo nozzle. These nozzles can occasionally become clogged or partially obstructed, which may cause the unit to shut off unexpectedly or fail to engage properly.
We recommend the following steps:
Remove and thoroughly clean the 15° and Turbo nozzles, flushing both with clean water to ensure there’s no debris.
Inspect the inlet and nozzle tips for buildup or internal blockage.
If the issue persists after cleaning, we suggest using a thin wire or nozzle cleaning tool to carefully clear any remaining obstruction.
As for the soap function, it's important that the soap nozzle (black) is used when applying detergent, as other nozzles restrict water flow and won’t trigger the siphon. We're glad to hear the green and white nozzles are working, but your unit should absolutely be able to handle more than just light-duty tasks.
If the problem continues after cleaning, please don’t hesitate to contact us directly at 1-888-909-6757 or via chat on our website. We’d like to take a closer look and help you resolve this.
Thank you again for your feedback—and for giving Greenworks a try.
Written by a customer while visiting greenworkstools.com