Customer reviews from greenworkstools.com
Greenworks - 2000PSI Pressure Washer with Soap Applicator and 12" Surface Cleaner - Green
Average customer rating
4.6
(1,720 Reviews)
Rating breakdown 1,720 reviews
5 Stars
1,346
4 Stars
249
3 Stars
45
2 Stars
23
1 Star
57
94%of customers recommend this product.
(
1,454 out of
1,553)
Customer Reviews for Greenworks - 2000PSI Pressure Washer with Soap Applicator and 12" Surface Cleaner - Green
Customer Rating
1
housing failure
on June 9, 2023
Posted by: RAM C
from Whitesburg KY
Gender:Male
I friend of mine bought me this as a gift for my birthday two years ago and the sparingly used it. the motor housing broke just "Jrands" showed in his review. I called and because I don't have receipt since it was a gift I am not covered under warranty. and they don't have the motor housing to even think of buying a replacement.
this sucks.. would not recommend
Response from greenworkstools.comBy Greenworks, June 9, 2023
Hello RAM C,
Thank you for your feedback. We are sorry to hear that you have experienced an issue with this product and that you were unsatisfied with the customer service experience that you had. There is truly no intent to disappoint our customers, we advise our customers, to hold on to a copy of their receipt for the duration of the warranty, just in case. Receipts, serial, and model numbers are required information for all warranty claims. This information is necessary to keep an accurate record of which items and model numbers are defective and is ultimately for your safety and reduces fraudulent acts. Some stores can look up the purchase receipt, but unfortunately, this is not guaranteed so we always suggest the receipt in a safe place or to keep photos for your record in case the warranty ever needs to be addressed. Sorry to hear of this issue and are grateful for your feedback!
Thank you for your feedback. We are sorry to hear that you have experienced an issue with this product and that you were unsatisfied with the customer service experience that you had. There is truly no intent to disappoint our customers, we advise our customers, to hold on to a copy of their receipt for the duration of the warranty, just in case. Receipts, serial, and model numbers are required information for all warranty claims. This information is necessary to keep an accurate record of which items and model numbers are defective and is ultimately for your safety and reduces fraudulent acts. Some stores can look up the purchase receipt, but unfortunately, this is not guaranteed so we always suggest the receipt in a safe place or to keep photos for your record in case the warranty ever needs to be addressed. Sorry to hear of this issue and are grateful for your feedback!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Worth it for the price!
on August 24, 2023
Posted by: Vincent and Victoria
Gender:Male
[This review was collected as part of a promotion.] I am beyond impressed with the 1900 psi electric pressure washer! It's an absolute powerhouse when it comes to cleaning tasks. From washing my car to sprucing up my deck, this machine gets the job done with ease. The pressure output is just right for tackling various surfaces without causing damage. What I love most is its user-friendly design — setting it up was a breeze, and the controls are intuitive. The compact size makes storage a non-issue, and the hose length provides ample reach. This pressure washer has become an indispensable tool in my cleaning arsenal. I highly recommend it to anyone in need of a reliable and efficient cleaning solution!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Low quality, no support.
on November 15, 2023
Posted by: Bob208107
Have had this pressure washer about three years, every use has been a hassle getting it to work. Always the same problem, lousy pressure switch. Normally I manage to get it going by disassembling the switch and polishing the nylon shaft and inner casting with some lapping compound. Not this time, couldn't get the pressure switch to let the pump run, so I called customer service. Got what sounded like a teenaged girl who had basically no clue what I was talking about, although she does get high marks for effort. She referred me to a service center in Phoenix, but when I talked to their service tech, I was told they don't work on "consumer products, only commercial". SO..... I removed their el cheapo pressure switch and made up a manual switch on a cord that will let the pump run as it should, even though I have to hold a "dead mans" switch.
Truthfully, Greenworks couldn't give me one of their products in the future. And please Greenworks, don't bother responding with your usual lame response about how sorry you are. I already know exactly how sorry you are.
Truthfully, Greenworks couldn't give me one of their products in the future. And please Greenworks, don't bother responding with your usual lame response about how sorry you are. I already know exactly how sorry you are.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, November 16, 2023
Hello Bob208107,
Thank you for taking the time to voice your concerns about your customer experience with us. It is unfortunate that this process has made you lose confidence in us. We want nothing less than for you to be satisfied with your purchase. If you wish to reopen your case and investigate your options further, we do encourage you to contact us back at 1-888-909-6757 (1-888-90WORKS). This will allow us to look into your customer profile for specific details regarding the case and look into the option that is best for you!
Thank you for taking the time to voice your concerns about your customer experience with us. It is unfortunate that this process has made you lose confidence in us. We want nothing less than for you to be satisfied with your purchase. If you wish to reopen your case and investigate your options further, we do encourage you to contact us back at 1-888-909-6757 (1-888-90WORKS). This will allow us to look into your customer profile for specific details regarding the case and look into the option that is best for you!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Great when it works, then it doesn't.
on December 11, 2023
Posted by: croe6262
Gender:Male
Bought the unit at the end of September. Used three times about 40 minutes each washing down the patio, then the pump failed (December). Expected way more from this unit.
Response from greenworkstools.comBy Greenworks, December 12, 2023
Hello croe6262,
We are sorry to hear that you are experiencing an issue with your pressure washer. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS) or by chat on www.greenworkstools.com. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information
We are sorry to hear that you are experiencing an issue with your pressure washer. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS) or by chat on www.greenworkstools.com. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Registration Process is bad
on March 21, 2025
Posted by: Bonhomme Richard
Gender:Male
[This review was collected as part of a promotion.] Funny how they want you to review the product before you use it. Product registration page is cumbersome and slow. Hope the product works better than the website.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, March 21, 2025
Hello Bonhomme Richard.
Thank you for choosing Greenworks for your lawn care needs. We want to be transparent about why we are asking for this feedback. We are not just looking for a quick review; we are genuinely seeking your input to improve the product. We would love to hear what you think of the Greenworks pressure washer when you have a chance to use it a few times.
We appreciate hearing from our consumers and honest feedback, we will take your comments into consideration as we work to improve our registration page. If you have any more thoughts or suggestions, feel free to reach out by Live Chat on Greenworks Tools website (www.greenworkstools.com) or call 1-888-909-6757. Thanks again for your support!
Thank you for choosing Greenworks for your lawn care needs. We want to be transparent about why we are asking for this feedback. We are not just looking for a quick review; we are genuinely seeking your input to improve the product. We would love to hear what you think of the Greenworks pressure washer when you have a chance to use it a few times.
We appreciate hearing from our consumers and honest feedback, we will take your comments into consideration as we work to improve our registration page. If you have any more thoughts or suggestions, feel free to reach out by Live Chat on Greenworks Tools website (www.greenworkstools.com) or call 1-888-909-6757. Thanks again for your support!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Where is the soap unit?
on July 3, 2022
Posted by: PepGarden
from Albany, GA
Gender:Female
Sorry but it truly sucks that you do not mention that you need an extra part for soap. That information is not on the box or in the assembly instructions. I am sorry but an attachment of the wand is dumb. You should make it clear that the soap is not mixed in a tank. My unit is assembled but unused. I want my money back!!
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, July 4, 2022
Hello PepGarden
Thank you for bringing your concerns to our attention. We're very sorry to hear that this model did not meet your expectations.
There is a soap suction tube on the side of the unit. To use the soap, mix it in a pale and insert the tube. Install the soap nozzle and you're ready to go. Please review the instructions below for using the soap.
1. Put the machine vertically on a flat surface.
2. Put the end of the siphon hose into a detergent container (not included).
3. Install the soap spray tip onto the wand.
4. The machine will suck detergent automatically when you use the spray gun.
NOTE: Do the instructions on the solution bottle to prepare detergent.
NOTE: Soap/detergent can only be applied with this machine when the black nozzle (75 degrees) is installed.
It's worth noting, you can always ask us questions here as well using the Q&A section on our website or on Amazon. Hope this helps!
Thank you for bringing your concerns to our attention. We're very sorry to hear that this model did not meet your expectations.
There is a soap suction tube on the side of the unit. To use the soap, mix it in a pale and insert the tube. Install the soap nozzle and you're ready to go. Please review the instructions below for using the soap.
1. Put the machine vertically on a flat surface.
2. Put the end of the siphon hose into a detergent container (not included).
3. Install the soap spray tip onto the wand.
4. The machine will suck detergent automatically when you use the spray gun.
NOTE: Do the instructions on the solution bottle to prepare detergent.
NOTE: Soap/detergent can only be applied with this machine when the black nozzle (75 degrees) is installed.
It's worth noting, you can always ask us questions here as well using the Q&A section on our website or on Amazon. Hope this helps!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Many great features
on September 8, 2019
Posted by: whitewidow
from New Bern, NC
Gender:Female
I just bought this pressure washer because I had cleared my deck for Hurricane Dorian's arrival, and saw how desperately it needed a cleaning. I am very pleased with its performance and how accessible the hook-ups and nozzles are. It also has nice long cords and hoses.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great machine
on February 13, 2022
Posted by: Mrmorrte
from Corpus Christi, TX
Gender:Male
This sprayer suits my needs well. Portable and not too large to conveniently store.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com