Customer reviews from greenworkstools.com
Greenworks - 1800 PSI (1.1 GPM) Electric Pressure Washer PWMA Certified - Green
Average customer rating
4.4
(1,655 Reviews)
Rating breakdown 1,655 reviews
5 Stars
1,164
4 Stars
247
3 Stars
60
2 Stars
47
1 Star
137
86%of customers recommend this product.
(
1,304 out of
1,511)
Customer Reviews for Greenworks - 1800 PSI (1.1 GPM) Electric Pressure Washer PWMA Certified - Green
Customer Rating
1
BE WARNED
on November 7, 2023
Posted by: gemboy
Let me start by saying I have used this washer for years with no complaints. My problem is with the warranty. My granddaughter received a new one for her birthday Sept 2023. 3 days ago she unboxed it to use on a deer skull for a European mount. It would not work. I tried everything to get it to work. Nothing. We hooked up my old one and it quit about halfway through. I have no complaints with the old one. As far as the new one goes I went and bought her another new one to finish her skull with. Works fine.
Today I called Greenworks Warranty to see about replacing the new one that was no good. I know how people can be so I jumped through all the hoops the warranty person wanted me to. This included going to my shop, hooking up the bad one and following a laundry list of test steps. The washer still would not work. Next they wanted me to check the water pressure. So after partially dismantling the well house the water pressure was fine. My whole house was working fine, the second new washer was working fine and still according to the fella I was talking to said his supervisor was going to require a picture of the water pressure gauge. That was it for me. I would have to dismantle my well house to figure out how to get the water pressure. Now I know they have their checklists but this went too far. I am almost 69 years old and I was done. I ask to relay the supervisor a message that I will not repeat here. Also let me add that the representative on the phone was very nice.
In closing I would not recommend a Greenworks product because of their warranty service. Also know that I am not in the habit of reviewing any products at all.
Kim James
United States
Today I called Greenworks Warranty to see about replacing the new one that was no good. I know how people can be so I jumped through all the hoops the warranty person wanted me to. This included going to my shop, hooking up the bad one and following a laundry list of test steps. The washer still would not work. Next they wanted me to check the water pressure. So after partially dismantling the well house the water pressure was fine. My whole house was working fine, the second new washer was working fine and still according to the fella I was talking to said his supervisor was going to require a picture of the water pressure gauge. That was it for me. I would have to dismantle my well house to figure out how to get the water pressure. Now I know they have their checklists but this went too far. I am almost 69 years old and I was done. I ask to relay the supervisor a message that I will not repeat here. Also let me add that the representative on the phone was very nice.
In closing I would not recommend a Greenworks product because of their warranty service. Also know that I am not in the habit of reviewing any products at all.
Kim James
United States
Response from greenworkstools.comBy Greenworks, November 8, 2023
Hello gemboy,
Thank you for your feedback. We are sorry to hear that you have experienced an issue with this product and that you were unsatisfied with the customer service experience that you had. Unfortunately, we are not sure of each customer's expertise with our units, so we do just need to confirm basic troubleshooting procedures before determining the proper course of action. There is truly no intent to disappoint our customers, sometimes the solution is at the end of their fingertips but can easily be overlooked. Troubleshooting can help provide immediate resolutions to customers, instead of just sending parts which may not fix the issue if it is a potential user error. We we can sympathize with your frustration. So that we can investigate your options, we do ask that you reopen your case, by contacting us back directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). Contacting us directly will allow us to open your customer profile for specific details regarding the incident and look into the option that is best for you!
Thank you for your feedback. We are sorry to hear that you have experienced an issue with this product and that you were unsatisfied with the customer service experience that you had. Unfortunately, we are not sure of each customer's expertise with our units, so we do just need to confirm basic troubleshooting procedures before determining the proper course of action. There is truly no intent to disappoint our customers, sometimes the solution is at the end of their fingertips but can easily be overlooked. Troubleshooting can help provide immediate resolutions to customers, instead of just sending parts which may not fix the issue if it is a potential user error. We we can sympathize with your frustration. So that we can investigate your options, we do ask that you reopen your case, by contacting us back directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). Contacting us directly will allow us to open your customer profile for specific details regarding the incident and look into the option that is best for you!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Stands up to gas powered pressure washers!
on October 19, 2023
Posted by: TheWasher
from PA
Gender:Male
I won this unit at a fund raiser raffle and wasn't sure if it would be able to keep up with my gas powered pressure washer - BOY WAS I WRONG! This unit is hands down just as power as the gas unit I have (Honda 2600 psi) and no more hassle with maintenance or gas fumes and loud engine noise.
Pros: Easy to Use, Quiet, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great
on September 19, 2023
Posted by: Florin
from Charlotte, NC
Gender:Male
I bought this product a week ago and I am very satisfied with the quality and handling.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
2000 psi works awesome!
on September 6, 2023
Posted by: TO94
from Ann Arbor MI
Gender:Male
Just recently purchased the 2000 psi with the value car washing pack. Does a great job, light and mobile and got a great price on it also
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Was great while at lasted
on August 31, 2023
Posted by: James1967
from Massachusetts
Gender:Male
The pump failed on it after 3 years of very light use. Very disappointed.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 31, 2023
Hello James1967
Thank you for taking the time to provide this feedback on your pressure washer and apologize that you've run into issues with the motor.
Although you are past the warranty period, one of our Authorized Service Dealers may still be able to help with troubleshooting. To find a dealer in your area, visit:
https://www.greenworkstools.com/pages/authorized-service-center-locator
Simply enter your zip code, to locate the nearest service center.
We appreciate your longstanding loyalty as a customer and hope this experience doesn't bring it to an end.
Thank you for taking the time to provide this feedback on your pressure washer and apologize that you've run into issues with the motor.
Although you are past the warranty period, one of our Authorized Service Dealers may still be able to help with troubleshooting. To find a dealer in your area, visit:
https://www.greenworkstools.com/pages/authorized-service-center-locator
Simply enter your zip code, to locate the nearest service center.
We appreciate your longstanding loyalty as a customer and hope this experience doesn't bring it to an end.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
This is an ok machine
on August 20, 2023
Posted by: Connie1996
from Rutherfordton, NC
Gender:Female
It says to refrain from mentioning competitors or the specific price but I paid almost double what I could have ordered it for. This isn't right.
Pros: Easy to Use
Response from greenworkstools.comBy Greenworks, August 22, 2023
Hello Connie1996,
Thank you for taking the time to voice your concerns. Our units are priced affordably and backed by a 3-year limited warranty. Should you have any questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Thank you for taking the time to voice your concerns. Our units are priced affordably and backed by a 3-year limited warranty. Should you have any questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Good unit for the price
on August 10, 2023
Posted by: Chipd67
from Florida
I’ve had mine a couple of years now. Hasn’t let me down yet. It does everything I’ve needed it for so far with relative ease.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Absolutely amazing
on August 7, 2023
Posted by: AlainF
from Prevost, Quebec
Gender:Male
[This review was collected as part of a promotion.] I bought this today and that works perfectly. Thanks
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com