[This review was collected as part of a promotion.] @nd pwer washer. first had a reel and the water connector to the hose reel broke. Bought GPW2000-1RG to replace it. 1st use excellent, 2nd use was normal then pressure dropped, pump sound changed to a whirring sound, Checked filter, clean, Restarted several times, same low pressure and whirring sound, Waited on service phone for 45mins, no agent, tried chat, was cut off while typing.
Pros: Easy to Use
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 11, 2025
Hello PRobson. We are sorry to hear that you could not get through to our chat lines. It is frustrating when a chat cuts off while typing! Poor connection, a weak internet connection can disrupt the transmission of your message. Try switching to a stronger Wi-Fi network or using mobile data if available. Or other apps running in the background can interfere with your internet connection, close any unnecessary apps to free up resources. After attempting the troubleshooting tips, we recommend contacting us back for assistance with properly submitting a warranty claim. Greenworks can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Business hours are subject to change.
Assembly was easy but 10 minutes after its first use, the pressure hose developed a pinhole near the gun handle. Part is defective and needs free replacement. I only bought it yesterday and tried it out for the first time today.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 9, 2025
Hello Joe V. Thank you for your review. We are sorry to hear that you are dissatisfied with the quality of the high pressure hose. This part is considered a wearable item and normally not covered under the warranty. However, we will gladly take a closer look into this issue with you. Please contact us directly through Live chat on Greenworks website or call 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution. So, our experts can discuss your experience; please have the model and serial number available to complete troubleshooting to ensure quick resolution is provided.
[This review was collected as part of a promotion.] Works great. I really like how you can increase and decrease the pressure range and GPM, depending on the tip you use. Allows a lot more flexibility with the application, whether your cleaning concrete, a deck, or your car. A lot of pressure washers just have a single pressure and GPM rating that you're stuck with.
[This review was collected as part of a promotion.] I had a gas pressure washer for several years. Choose the electric one after mine other died and happy I did. So much easier to use and just as powerful