Customer Reviews for Greenworks - 1800 PSI (1.1 GPM) Electric Pressure Washer PWMA Certified - Green
Customer Rating
2
So much possibilities, so little execution
on December 8, 2020
Posted by: VarsityDawg
from Lakeland, FL
First off, great pressure, nozzles great, 2,700 worth the extra money. Cool concept.
I've owned this pressure washer three months now and have had issue after issue, most of them revolve around a vapor lock of sorts in the machine. When oxygen gets into the line (which happens all the time because of the soap box being empty most of the time) the machine develops a vapor lock where, when pulling the trigger on the gun, the machine immediately shuts off. However, you can bypass this by having the trigger pulled while turning the machine on just don't let go over the trigger unless you mean too.
Customer service, 9-5 M-F hours customer service. Excellent call support quality, however, don't expect help on weekends, and make sure you're home during weekdays if you want help from Greenworks.
So I'm both happy with the machine's output, but frustrated with a built in design flaw, and annoyed by limited support hours.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Service , December 8, 2020
Hello VarsityDawg,
Thank you for taking the time to share your experience with us! We are committed to making sure our customers are 100% satisfied with the quality and durability of their purchase. We really appreciate you letting us know about your excellent customer service you received. Since contacting our customer service center can be challenging due to your working hours, we suggest you send us an e-mail at info@greenworkstools.com and one of our team members will be in contact with you at the earliest opportunity.
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