Customer reviews from greenworkstools.com
Greenworks - 1800 PSI (1.1 GPM) Electric Pressure Washer PWMA Certified - Green
Average customer rating
4.4
(1,655 Reviews)
Rating breakdown 1,655 reviews
5 Stars
1,164
4 Stars
247
3 Stars
60
2 Stars
47
1 Star
137
86%of customers recommend this product.
(
1,304 out of
1,511)
Customer Reviews for Greenworks - 1800 PSI (1.1 GPM) Electric Pressure Washer PWMA Certified - Green
Customer Rating
1
Broke on first use
on June 10, 2021
Posted by: Desertdoc
from Austin, TX
Gender:Male
Stopped working after I turned it on for the first time. No tripped house breakers, according to troubleshooting guide, everything should be fine. Will not turn on.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, June 10, 2021
Hello Desertdoc,
We are sorry to hear that you are experiencing an issue with your pressure washer. Unfortunately, your review is not detailed enough for us to know what the issue is, but we will try to cover all bases. Here you will find some troubleshooting suggestions for you to try.
1. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
2. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
3.Lastly, ensure that the water source is fully opened and is at least 60PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a 3-year warranty from the date of purchase. If you have tried these steps and are still experiencing issues, please contact Greenworks at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com.
We are sorry to hear that you are experiencing an issue with your pressure washer. Unfortunately, your review is not detailed enough for us to know what the issue is, but we will try to cover all bases. Here you will find some troubleshooting suggestions for you to try.
1. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
2. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
3.Lastly, ensure that the water source is fully opened and is at least 60PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a 3-year warranty from the date of purchase. If you have tried these steps and are still experiencing issues, please contact Greenworks at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Posted by: Ricky0018
from Gilberts, IL
Gender:Male
Verified Purchase:Yes
Super easy to assemble but easier to use. Purchased it to wash our patio but I already cleaned sidewalks, washed cars, stripped old paint from door frame, and the list goes on. The only knock is on the customer service for order updates, called two times and spent a total of 4 hours waiting. . . when I finally did speak to someone I was put on hold twice for an additional 30 minutes each time.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Horrible.
on June 2, 2021
Posted by: SSamantha
from Harrisburg, PA
Gender:Female
Wheel fell of with normal use!! It came off the metal part from the welding. I haven’t even had this unit a year! It looks it it was corroded off due to water. Isn’t it supposed to withstand water?! It is a water pressure right?!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care , June 3, 2021
Hello SSamantha,
We are sorry for the experience you had with our product. Know that this is not what we expect from our products and we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
We are sorry for the experience you had with our product. Know that this is not what we expect from our products and we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
Written by a customer while visiting greenworkstools.com
Posted by: Budstang
from Windsor, Colorado
Gender:Male
Verified Purchase:Yes
Really nice Power Sprayer. The Soap dispenser isnt as good at foaming up, but overall , happy with my purchase. I have another Foaming dispenser so not an issue.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
My washer stopped running in the middle of my job
on May 26, 2021
Posted by: Mariacre
from Metuchen, NJ
Not sure what happened. I was cleaning my patio and the washer just stopped. I thought it had overheated so I waited about an hour....but it does not come on anymore.....
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care, May 31, 2021
Hello Mariacre,
We are sorry to hear that you are experiencing an issue with your pressure washer. Unfortunately, your review is not detailed enough for us to know what the issue is, but we will try to cover all bases.
Here you will find some troubleshooting suggestions for you to try!
Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction. Removing Air from The Line /
Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
Lastly, ensure that the water source is fully opened and is at least 60PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure.
If you have tried these steps and are still experiencing issues, please contact Greenworks at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com so we may learn more about the circumstances in which the tool has failed and further assist you.
Thank you for your feedback!
We are sorry to hear that you are experiencing an issue with your pressure washer. Unfortunately, your review is not detailed enough for us to know what the issue is, but we will try to cover all bases.
Here you will find some troubleshooting suggestions for you to try!
Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction. Removing Air from The Line /
Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
Lastly, ensure that the water source is fully opened and is at least 60PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure.
If you have tried these steps and are still experiencing issues, please contact Greenworks at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com so we may learn more about the circumstances in which the tool has failed and further assist you.
Thank you for your feedback!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Great looking
on May 25, 2021
Posted by: Pressure
from SC
Gender:Male
I bought this a year ago used it once and after a year try to use it again the pump instead of pumping soap out off the soap container it was filling out of water now I have to plug it in so I can have a pressure now the soap container is useless dont know where to get parts for new pump. Not happy
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 13, 2021
Hello there,
We are sorry to hear about this issue! This would indicate that the suction assembly likely needs to be replaced. Below is the part number and link to purchase this part!
31134847 https://greenworks.ordertree.com/sun-31134847.html
Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com using the subject line "Help Request: Reviewer Response".
We are sorry to hear about this issue! This would indicate that the suction assembly likely needs to be replaced. Below is the part number and link to purchase this part!
31134847 https://greenworks.ordertree.com/sun-31134847.html
Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com using the subject line "Help Request: Reviewer Response".
Written by a customer while visiting greenworkstools.com
Customer Rating
1
hit or miss
on May 24, 2021
Posted by: bg2004
from raleigh, north carolina
Gender:Male
I used it for cleaning the cars and the boats with a foam cannon. It would sometimes work and sometimes not. Sometimes it would constantly get air in the line even after checking all connections. Then finally today the unit just quit working. It worked just fine 1 week ago and now it stopped. The value seems nice but i would spend more for less portability next time
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 13, 2021
Hello bg2004,
Thank you for your review. Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com using the subject line "Help Request: Reviewer Response".
Thank you for your review. Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com using the subject line "Help Request: Reviewer Response".
Written by a customer while visiting greenworkstools.com
Posted by: NEM Inc
from Texas
Gender:Male
Verified Purchase:Yes
I believe that accessory’s like water pressure in and water pressure output would be somethings, which help any customers. One of the things that could be offered to the pressure washer would be an in-line filter they could be attached and recommended by Greenworks. This unit has performed very good for my intended use. Thank you Greenworks. Excellent product for how compact it is.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com