Customer reviews from greenworkstools.com
Greenworks - 1800 PSI 1.2 GPM Pressure Washer (Open Frame) PWMA Certified - Green
Average customer rating
4.5
(4,058 Reviews)
Rating breakdown 4,058 reviews
5 Stars
3,048
4 Stars
598
3 Stars
116
2 Stars
83
1 Star
213
91%of customers recommend this product.
(
3,299 out of
3,628)
Customer Reviews for Greenworks - 1800 PSI 1.2 GPM Pressure Washer (Open Frame) PWMA Certified - Green
Posted by: MB32
from Nampa Idaho
Verified Purchase:Yes
This is by far the best pressure washer I have ever used. The auto shut off when not in use was a surprising and unexpected thing. My father owns a large hotsy pressure washer. It has a boiler to heat water and is great for large industrial machines. However it doesn’t have an auto shut off so you have to make sure not to leave the machine on without the water flowing. I had an old residential one which the pump went out on. The Greenworks washer is very simple to use. It is powerful enough for home use yet light and small enough to move around and store. My only complaint is the soap. While I love the one board soap tank. It uses quite a bit of soap. My more than an other washer I have used. The way it is designed the soap is used everytime the water flow is low. I find this often leaves soap residue because with the auto shut off. It takes a second of water flowing before it kicks on. This draws the soap into the line when I really don’t want it to. I simple fix may be to add a flow value to turn on off and control the amount of soap the machine draws. Other than that I love it and will recommend it to anyone.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: LBarrington
from Chicago
Gender:Female
Verified Purchase:Yes
Much stronger stream than you can get with a hose but I was disappointed with its range. To really get the grime, baked on dirt and pollen/sidewalk stains, I had to have the nozzle about 4-6” away from the area. It works great when you can achieve that distance but it was useless to reach the second story and eaves of my house. But it’s light to move about and much more pleasant to use than gas powered washers I have rented before. I’m happy with the purchase but wish it was less expensive because of its limited areas I can use it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
It works ok but the delay in power spray makes it awkward
on June 14, 2021
Posted by: new to power washing
Gender:Male
Verified Purchase:Yes
The machine was easy to assemble and seem well built, but the power level doesn't seem as strong as you would expect. Additionally, the 3-4 second delay between pulling the trigger and the power spray is really inconvenient and makes for an odd working experience.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 10, 2021
Hello,
Thank you for your review. We appreciate your honest feedback and are sorry to hear that you are feeling slightly let down by this unit. There are a few simple factors that may affect the pressure. 1) Ensure a nozzle is connected. 2) Ensure that the water source is fully opened and is at least 60PSI. 3) There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water from going into the unit and prevent proper pressure. 4) Always use a 5/8 or 1" garden hose. This unit utilizes our auto on/off feature which allows the pump to rest when not in use. If you're interested in a more gas-style pump (continuous run) please consider checking out our 2700PSI and 3000PSI models! If you have any questions at all for us, please do not hesitate to reach out. We can be reached by calling 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com.
Thank you for your review. We appreciate your honest feedback and are sorry to hear that you are feeling slightly let down by this unit. There are a few simple factors that may affect the pressure. 1) Ensure a nozzle is connected. 2) Ensure that the water source is fully opened and is at least 60PSI. 3) There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water from going into the unit and prevent proper pressure. 4) Always use a 5/8 or 1" garden hose. This unit utilizes our auto on/off feature which allows the pump to rest when not in use. If you're interested in a more gas-style pump (continuous run) please consider checking out our 2700PSI and 3000PSI models! If you have any questions at all for us, please do not hesitate to reach out. We can be reached by calling 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Worked as expected
on June 14, 2021
Posted by: Mark 2054
from Franklin
Gender:Male
I received the power washer a few months ago and it works as advertised. The assembly was straightforward and it is easy to use! The unit has strong power and works consistently each time I have used it. My driveway, garage, and first floor of my home have never been cleaner! Has anyone tried reaching their second floor level? I would definitely recommend this power washer to others.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: DocBrad
from Edwards, Colorado
Gender:Male
Verified Purchase:Yes
Having recently purchased a mountain home, it was obvious that the deck, while well built and in good condition, was weathered, dirty and needed power washing and a penefin oil application. The deck is made of Brazilian Walnut, and the 1800psi washer I borrowed from a friend was simply not up to the task of cleaning the deck efficiently. I gave up with that machine and set out to research power washers. I did not want the hassle of a gas powered power washer, and after a lot of internet research I chose the Pro 2799 from Greenworks. WOW! What a difference! It has plenty of power, and functioned flawlessly as I powered through my project. It seems the deck had not been power washed in a long time, but now should be an easy task once in the spring and once in the fall. By the way, the unit is well packaged and easy to put together. Thanks!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
missing parts
on June 11, 2021
Posted by: GoodPrince63
from Centerville, Ohio
Gender:Male
Missing parts when opened box.
I bought this on May 10th 2021 and when I opened it a few weeks later to use I discovered there were some parts missing. The pamphlet says not to return it to store to contact Greenworks instead. I did and am awaiting response back.
I bought this on May 10th 2021 and when I opened it a few weeks later to use I discovered there were some parts missing. The pamphlet says not to return it to store to contact Greenworks instead. I did and am awaiting response back.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, June 14, 2021
Hello GoodPrince63,
Thank you for your feedback. Sorry to hear that some parts were missing as well as well as the delay in responding to your email. We have recently encountered a very high volume of emails and phone calls. While our team has been working tirelessly to appropriately address each one. We do ask for your continued patience during this time. If you have not yet done so, please send a second request and ensure that your request has been submitted to info@greenworkstools.com and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. Ensure that you have also checked your junk/spam folder just in case our reply landing into that folder.
Thank you for your feedback. Sorry to hear that some parts were missing as well as well as the delay in responding to your email. We have recently encountered a very high volume of emails and phone calls. While our team has been working tirelessly to appropriately address each one. We do ask for your continued patience during this time. If you have not yet done so, please send a second request and ensure that your request has been submitted to info@greenworkstools.com and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. Ensure that you have also checked your junk/spam folder just in case our reply landing into that folder.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Broke on first use
on June 10, 2021
Posted by: Desertdoc
from Austin, TX
Gender:Male
Stopped working after I turned it on for the first time. No tripped house breakers, according to troubleshooting guide, everything should be fine. Will not turn on.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, June 10, 2021
Hello Desertdoc,
We are sorry to hear that you are experiencing an issue with your pressure washer. Unfortunately, your review is not detailed enough for us to know what the issue is, but we will try to cover all bases. Here you will find some troubleshooting suggestions for you to try.
1. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
2. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
3.Lastly, ensure that the water source is fully opened and is at least 60PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a 3-year warranty from the date of purchase. If you have tried these steps and are still experiencing issues, please contact Greenworks at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com.
We are sorry to hear that you are experiencing an issue with your pressure washer. Unfortunately, your review is not detailed enough for us to know what the issue is, but we will try to cover all bases. Here you will find some troubleshooting suggestions for you to try.
1. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
2. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
3.Lastly, ensure that the water source is fully opened and is at least 60PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a 3-year warranty from the date of purchase. If you have tried these steps and are still experiencing issues, please contact Greenworks at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Still waiting for replacement, first pressure washer leaked oil everywhere
on June 9, 2021
Posted by: EricUT
Verified Purchase:Yes
The engine leaked oil all over the garage and driveway I was trying to pressure wash clean. The oil was clear so I didn't notice it until the water dried. Still waiting to get the unit replaced - painful customer experience for a pressure washer. Seemed like it could be good if I ever get it replaced... it has been a month already and no shipping info for a replacement.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 11, 2021
Hello EricUT,
Thank you for taking the time to share your experience. This is certainly concerning, and we are sorry to hear of this uncommon occurrence. Our team apologizes for the delay in addressing your concern but we're glad to see that you have called in and one of our helpline representatives was able to assist you regarding this matter. We appreciate you giving us the opportunity to do so!
If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at info@greenworkstools.com.
Thank you for taking the time to share your experience. This is certainly concerning, and we are sorry to hear of this uncommon occurrence. Our team apologizes for the delay in addressing your concern but we're glad to see that you have called in and one of our helpline representatives was able to assist you regarding this matter. We appreciate you giving us the opportunity to do so!
If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com