Customer reviews from greenworkstools.com
Greenworks - 1800 PSI 1.2 GPM Pressure Washer (Open Frame) PWMA Certified - Green
Average customer rating
4.5
(4,058 Reviews)
Rating breakdown 4,058 reviews
5 Stars
3,048
4 Stars
598
3 Stars
116
2 Stars
83
1 Star
213
91%of customers recommend this product.
(
3,299 out of
3,628)
Customer Reviews for Greenworks - 1800 PSI 1.2 GPM Pressure Washer (Open Frame) PWMA Certified - Green
Posted by: Piper
from OK
Gender:Male
Verified Purchase:Yes
The Greenworks 2300 pressure washer is very sturdy and has lived up to its description so far. Adding the 12 inch surface cleaner really shortened the time to clear my wooden deck.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Broken
on August 23, 2021
Posted by: Caroline C
from Reddick,fl
Gender:Female
This machine is not working after just to of purchase
I called customer & after waiting on hold for 2 hrs the lady that I was talking to was very rude & hung up on me without helping to trouble shoot
I will never ever buy green works products again
I called customer & after waiting on hold for 2 hrs the lady that I was talking to was very rude & hung up on me without helping to trouble shoot
I will never ever buy green works products again
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, September 1, 2021
Hello Caroline C,
We are sorry to hear that you are experiencing an issue with your pressure washer. Unfortunately, your review is not detailed enough for us to know what the issue is, but we will try to cover all bases!
Here you will find some troubleshooting suggestions for you to try. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
Lastly, ensure that the water source is fully opened and is at least 60PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a 3-year warranty from the date of purchase.
We strive to provide the best customer service and product support for our customers, so you can feel confident that you are purchasing the product that best suits your needs. We would not want any of our customers to have a negative experience when calling in. Please allow us the chance to assist you further; a representative has reached out to you regarding this matter via email. Be sure to keep an eye on your inbox but also your junk/spam folder, just in case.
We hope to hear from you soon and look forward to resolving this issue.
We are sorry to hear that you are experiencing an issue with your pressure washer. Unfortunately, your review is not detailed enough for us to know what the issue is, but we will try to cover all bases!
Here you will find some troubleshooting suggestions for you to try. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
Lastly, ensure that the water source is fully opened and is at least 60PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a 3-year warranty from the date of purchase.
We strive to provide the best customer service and product support for our customers, so you can feel confident that you are purchasing the product that best suits your needs. We would not want any of our customers to have a negative experience when calling in. Please allow us the chance to assist you further; a representative has reached out to you regarding this matter via email. Be sure to keep an eye on your inbox but also your junk/spam folder, just in case.
We hope to hear from you soon and look forward to resolving this issue.
Written by a customer while visiting greenworkstools.com
Posted by: Jww country Boy
Gender:Male
Verified Purchase:Yes
So far very good. Well made product and performance is good. Thanks Grenwoks.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: SLR63
from NC
Verified Purchase:Yes
It’s just a beautiful thing. Easy to use and does the job well
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Don’t buy. Constantly stops. Bad build quality.
on August 21, 2021
Posted by: Anonymous
It is the most powerful, but I wouldn’t recommend it. It constantly stops and requires a power cycle (at the unit), the build quality isn’t great, stripped screw ended up with a permanently loose accessory bar. Unable to get a response from customer service.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, August 23, 2021
Hello millerjo,
Thank you for providing this feedback. We are terribly sorry to hear about this experience. Know that we would not consider this normal, and this isn't an experience we would want our customers to have. We understand your concerns and want you to know that we take our customer service experience very seriously. With the spring season here, so is our busiest season. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. Rest assured; someone will be in contact with you soon. Please be sure to check your junk and spam folder as emails from our team sometimes end up there. Thank you for your continued patience and understanding.
Thank you for providing this feedback. We are terribly sorry to hear about this experience. Know that we would not consider this normal, and this isn't an experience we would want our customers to have. We understand your concerns and want you to know that we take our customer service experience very seriously. With the spring season here, so is our busiest season. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. Rest assured; someone will be in contact with you soon. Please be sure to check your junk and spam folder as emails from our team sometimes end up there. Thank you for your continued patience and understanding.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great features
on August 20, 2021
Posted by: Panther man
from Greensboro n.c
Gender:Male
I bought the 3000 psi pressure washer it work great its my 2nd greenworks pressure washer I have a 1700 psi also they are both great pressure washers I would highly recommend greenworks pressure washer
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Luke US
Verified Purchase:Yes
A great product made of good quality components. I'm happy with my purchase. Highly recommended.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: NGho
from Oregon
Gender:Male
Verified Purchase:Yes
I own several Greenworks yard tools. This is my latest purchase. Why did I wait 20 plus years to upgrade? This unit outperformed my expectations and cleaned my exposed aggregate walkways, patio, driveway, and this time I did the city sidewalk (it is also exposed aggregate) in front of my home. The city sidewalks was not cleaned in probably 10-20 years (half inch of gunk embedded into it). Show stopper, since my street is used by walkers, runners etc. I now go barefoot on the walkways around my home, so CLEAN.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com