I BOUGHT ONE OF THESE ABOUT 2 WEEKS AGO. SO FAR IT'S DONE A GOOD JOB CLEANING THINGS UP. WHILE THE PRESSURE ISN'T AS GREAT AS SOME, IT DOES A GOOD JOB AND YOU DON'T HAVE TO WORRY ABOUT CUTTING THROUGH VINYL SIDING AND STILL CLEANS WELL WITHOUT DAMAGING THE SURFACES. GOOD WASHER!
Sorry but it truly sucks that you do not mention that you need an extra part for soap. That information is not on the box or in the assembly instructions. I am sorry but an attachment of the wand is dumb. You should make it clear that the soap is not mixed in a tank. My unit is assembled but unused. I want my money back!!
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, July 4, 2022
Hello PepGarden
Thank you for bringing your concerns to our attention. We're very sorry to hear that this model did not meet your expectations.
There is a soap suction tube on the side of the unit. To use the soap, mix it in a pale and insert the tube. Install the soap nozzle and you're ready to go. Please review the instructions below for using the soap.
1. Put the machine vertically on a flat surface. 2. Put the end of the siphon hose into a detergent container (not included). 3. Install the soap spray tip onto the wand. 4. The machine will suck detergent automatically when you use the spray gun.
NOTE: Do the instructions on the solution bottle to prepare detergent. NOTE: Soap/detergent can only be applied with this machine when the black nozzle (75 degrees) is installed.
It's worth noting, you can always ask us questions here as well using the Q&A section on our website or on Amazon. Hope this helps!
Washer works great but the hose need to be longer, Kink free & when receiving the product also check the hose. When I gotten my I did not noticed the hose had a defect in the protective coating & did not properly seal the hose, looked like a burn mark this will cause problems.
Response from greenworkstools.comBy Greenworks, Customer Care, July 4, 2022
Hello Tin wing,
Thank you for your review. We are sorry to hear that you are dissatisfied with the quality of the hose. These parts are wearable item and are not covered under the warranty. However, if an item is shipped damaged, we would certainly replace it under the warranty. If you feel this issue is beyond normal wear and tear, please reach out to customer care at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution!