Customer Reviews for Greenworks - 1800 PSI 1.2 GPM Pressure Washer (Open Frame) PWMA Certified - Green
Customer Rating
1
Critical metal failure after a few uses
on April 11, 2023
Posted by: jrands
from boise id
Gender:Female
I used my pressure washer approximately 24 times. I followed all care instructions careful. Today I hooked it up and as soon as I turned it on at critical metal connect point fail and water went shooting everywhere.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 11, 2023
Hello jrands
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Bought this pressure washer today, just hoping I would get similar performance to my gas pressure washer. I must admit, I was a skeptic and my neighbors with electric models had borrowed my gas pressure washer. I assembled the unit in under 15 minutes, filled the soap tank and I was on my way to see what this thing had. The initial motor start didn’t spike my testosterone, but the pressure achieved was nothing less than awesome. What had I been waiting on to try this electric machine. The sound is low, the pressure is great, and my house is happily cleaned! Who needs gas and fumes with this gem of a machine! Buy it, you’ll be satisfied! Tim the Tool Man Taylor would also approve!
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
We had a 2000 psi that was broken so I called support to try to locate a part. Support informed me that there were no parts because that machine was discontinued. Since it was still under the warranty they sent us an upgraded one at no cost. I couldn't be happier with their support. So far I have used the new 2300 once for an hour or so. It performs about as well as I would expect it to so no complaints so far. It was very easy to assemble the machine and it's easy to operate. Shipping was swift too.
Wasn't expecting much but this actually does it all. Used it all weekend on fencing, house, concrete and vehicles. Different nozzles depending on the application. Prime and go, and I don't have to worry about bad gas... Good enough for what I need to get done and then some, these companies have come a looong way with electric pressure washers. Well done.
Response from greenworkstools.comBy Greenworks, Customer Care, March 31, 2023
Hello taysmth,
Happy to hear you are enjoying the product! Happy to hear you are enjoying the product! We would love to offer some tips to help care for the pressure washer. When storing your pressure washer over the winter or for longer than 30 days, make sure it will be ready for your next cleaning project. Your manual will have specifics. Here are some general procedures:
• Store the pressure washer in a dry area, protected from freezing temperatures and other extreme weather. • Keep it away from heat sources that could dry out the pump seals. • Use a pump lubricant/antifreeze. A pump protector is liquid Anti-Freeze formulated to prolong the life of your pressure washer; the product can be found at most hardware stores. If you cannot do the Optimum Winterizing procedure, you can still protect your pressure washer from winter damage by disconnecting all water connections. Turn on the machine for a few second, until the remaining water in the pump exits. Turn off immediately. • Do not allow high-pressure hose to become kinked. • Store the machine and accessories in a room that does not reach freezing temperatures.
If the pressure washer is subjected to freezing temperatures or is to be stored or left unused for ANY period longer than thirty days, the unit should be stored properly. This is called “winterizing”. The term is somewhat confusing because your storage period may or may not happen in cold temperatures or even during winter. Nevertheless, this procedure is strongly recommended to be done every time the unit may sit for longer than thirty days without being used. Whether stored inside or out, heated space or cold, winter or summer. This keeps the unit from freezing and, very importantly, it keeps water from drying out inside the pump and leaving behind very harmful deposits. These deposits will act like sandpaper in the seals the next time it is used. This also keeps any parts from rusting or oxidizing which may destroy your pump.
If it ends up that you are having an issue with the pressure washer, please contact Customer Support at 1-888-909-6757 (1-888-90WORKS), and we would be happy to assist you further in remedying an issues. Thank you for the 5-star review!