Customer reviews from greenworkstools.com
Greenworks - 2100 PSI Portable Pressure Washer with Wheels + Telescoping Handle, 1.2 GPM - Green
Average customer rating
4.6
(1,666 Reviews)
Rating breakdown 1,666 reviews
5 Stars
1,307
4 Stars
240
3 Stars
42
2 Stars
24
1 Star
53
94%of customers recommend this product.
(
1,420 out of
1,514)
Customer Reviews for Greenworks - 2100 PSI Portable Pressure Washer with Wheels + Telescoping Handle, 1.2 GPM - Green
Customer Rating
5
Great product, better service
on February 26, 2023
Posted by: PowerJim
from Denver, CO
Gender:Male
I bought this about 2 years ago and have used it to wash the car and power wash my huge deck. It has worked perfectly. However I just took it out to wash the car and the motor assembly broke. I called GreenWorks service and after sending a picture of the issue and diagnosing the part the service person told me that they would send me a brand new unit. I was honestly expecting to pay for a new part, so was happily surprised!
Pros: Easy to Use, Quiet, Effective
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, February 27, 2023
Hello PowerJim,
Thank you for your review. We are sorry to hear about your issue with your Greenworks Pressure Washer. We are happy to hear you have reached out to us and that our Experience team was able to assist you with your warranty claim. We really appreciate you letting us know about your excellent customer service you received. We thank you for your ongoing support!
Thank you for your review. We are sorry to hear about your issue with your Greenworks Pressure Washer. We are happy to hear you have reached out to us and that our Experience team was able to assist you with your warranty claim. We really appreciate you letting us know about your excellent customer service you received. We thank you for your ongoing support!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Bad pump design, brittle metal
on March 26, 2023
Posted by: Frandy
from Washington DC
I had this thing for a few years and worked great. Broke just outside of warranty and they did not offer any fix or redress. Don’t bother getting an expensive model thinking it will last longer. There is a design flaw with where the high pressure hose connects, note the other complaints about this.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , March 28, 2023
Hello Frandy,
We appreciate you taking the time to provide this feedback on your pressure washer and apologize that you've run into issues with this part.
Although you are past the warranty period, one of our Authorized Service Dealers may still be able to help. To find a dealer in your area, please contact us once more and we would be happy to help!
We appreciate your longstanding loyalty as a customer and hope this experience doesn't bring it to an end.
We appreciate you taking the time to provide this feedback on your pressure washer and apologize that you've run into issues with this part.
Although you are past the warranty period, one of our Authorized Service Dealers may still be able to help. To find a dealer in your area, please contact us once more and we would be happy to help!
We appreciate your longstanding loyalty as a customer and hope this experience doesn't bring it to an end.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Turbo worked best for me
on April 2, 2023
Posted by: Bone
from Summerville, SC
Gender:Male
Wasn't expecting much but this actually does it all. Used it all weekend on fencing, house, concrete and vehicles. Different nozzles depending on the application. Prime and go, and I don't have to worry about bad gas... Good enough for what I need to get done and then some, these companies have come a looong way with electric pressure washers. Well done.
Pros: Convenient, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Critical metal part broke
on April 19, 2023
Posted by: Jac007
from Virginia
Same problem as many other customers. The metal part at the outlet of the high pressure side of pump where the hose connects (through a metal pin) broke. This is a serial defect that can potentially cause injury. This product should be recalled and the part in question should be redesigned and replaced.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 20, 2023
Hello Jac007
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. Please note that this product does carry a 3-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact Customer Experience at 1-888-909-6757 (1-888-90WORKS). We would be happy to help!
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. Please note that this product does carry a 3-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact Customer Experience at 1-888-909-6757 (1-888-90WORKS). We would be happy to help!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Decent light duty, but broken casting
on May 11, 2023
Posted by: KevinV
from Kalamazoo, MI
Gender:Male
I've owned this for a few years and it works pretty well for a light duty residential use, washing cars, patio furniture, etc. I struggled a bit with it on the deck as it didn't produce enough pressure with the surface cleaner attachment I had. I could use the 15° nozzle but it would take an eternity. If you have a large deck, driveway, or pool deck you are planning on cleaning I would look for something else.
It's a bit fiddly to move around with the location of the hose and cord attachment points, that seems like it could have been thought out better.
The lag for the pump to spool up can be a bit annoying as well, but for occasional use it's workable.
I found myself limited by the extension cord more than I thought I would be, plus you now have three hoses/lines to deal with when trying to move it around instead of just two.
This spring when I went to get it out I found that the casting on the pressure side of the pump was broken, I have no idea how it happened as it was working when I put it away last and hasn't been disturbed.
It's a bit fiddly to move around with the location of the hose and cord attachment points, that seems like it could have been thought out better.
The lag for the pump to spool up can be a bit annoying as well, but for occasional use it's workable.
I found myself limited by the extension cord more than I thought I would be, plus you now have three hoses/lines to deal with when trying to move it around instead of just two.
This spring when I went to get it out I found that the casting on the pressure side of the pump was broken, I have no idea how it happened as it was working when I put it away last and hasn't been disturbed.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Customer Care, May 12, 2023
Hello KevinV
Thank you for bringing your concerns to our attention. These parts can sometimes crack when the pump was not properly winterizing / stored and the water froze, expanded, and damaged a piece of the brass. We would recommend contacting Greenworks directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us 1-888-909-6757 (1-888-90WORKS) for a proper evaluation. This is not a difficult part to replace, so it should be a fairly smooth process. Your Greenworks pressure comes standard with a 3-year (homeowner) Greenworks limited warranty from date of purchase.
Thank you for bringing your concerns to our attention. These parts can sometimes crack when the pump was not properly winterizing / stored and the water froze, expanded, and damaged a piece of the brass. We would recommend contacting Greenworks directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us 1-888-909-6757 (1-888-90WORKS) for a proper evaluation. This is not a difficult part to replace, so it should be a fairly smooth process. Your Greenworks pressure comes standard with a 3-year (homeowner) Greenworks limited warranty from date of purchase.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
hairline crack in alum housing at hose hookup
on August 5, 2023
Posted by: jaybyrd
from tappahannock Virginia
Gender:Male
1st time I used it this year I hear a pop niose and water everywhere. Found hairline crack behind the house hose hookup see pics
any replacement ?
any replacement ?
Pros: Easy to Use
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 7, 2023
Hello jaybyrd,
We're sorry to hear about the condition of your unit. We'd gladly take a closer look into this issue with you. Please contact us at 1-888-909-6757 or through chat direct on our site. We're here to help.
We're sorry to hear about the condition of your unit. We'd gladly take a closer look into this issue with you. Please contact us at 1-888-909-6757 or through chat direct on our site. We're here to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Stands up to gas powered pressure washers!
on October 19, 2023
Posted by: TheWasher
from PA
Gender:Male
I won this unit at a fund raiser raffle and wasn't sure if it would be able to keep up with my gas powered pressure washer - BOY WAS I WRONG! This unit is hands down just as power as the gas unit I have (Honda 2600 psi) and no more hassle with maintenance or gas fumes and loud engine noise.
Pros: Easy to Use, Quiet, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Product
on December 14, 2023
Posted by: T.M.D
from Florida
Gender:Male
I bought this almost a year ago and it has served me well. I had the old 1700 psi model, and the only thing I had to do was replace the factory plug with an inline GFCI plug because the factory had no weather seals and caused the plug to go out. Since my experience with it was great as I had it for 5 years with only one issue I got this 3000 model for detailing cars and cleaning houses. I have a 100 ft hose that I couple with the factory hose when I’m doing houses or big trucks. No issues with this model at all and being able to run until you need a break is great. The longest I’ve had the unit running was 5 hours non stop and the house was done and looking brand new after finishing with chlorine in the soap tank and using the soap nozzle to spray it on the house. If you’re considering buying electric I would definitely check this product out.
Pros: Convenient, Cost-Saver, Easy to Use, Durable, Environmentally Safe, Effective, Powerful
Written by a customer while visiting greenworkstools.com