Customer Reviews for Greenworks - 2100 PSI (SGS Certified) 1.2 GPM 13Amp Compact Electric Pressure Washer - Green
Customer Rating
5
Greenworks gets it right
on April 23, 2023
Posted by: dte230
from atlanta
Gender:Male
I pressure have the 2300 pro washer and it's great. I did have a slight problem and Greenworks was all over it. They corrected it immediately. After the sale, there is nothing left but support and they get an A+
Replaced out an old electric pressure washer I’ve had a couple years now and the difference is CRAZY!!! The power behind what looks like a little pressure washer but packs a huge punch. This pressure washers is by far the best pressure washer I’ve owned and I cannot be any happier with the product. This is an awesome purchase for those who wants powerful pressure washer that is not so big and bulky it beats having to get gas and lug around a heavy pressure washer. It’s lightweight and portable but will definitely leave you in shock with the spectacular job it does. 10/10 would recommend!!!
Same problem as many other customers. The metal part at the outlet of the high pressure side of pump where the hose connects (through a metal pin) broke. This is a serial defect that can potentially cause injury. This product should be recalled and the part in question should be redesigned and replaced.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 20, 2023
Hello Jac007
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. Please note that this product does carry a 3-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact Customer Experience at 1-888-909-6757 (1-888-90WORKS). We would be happy to help!
After plugging it in and turning it on the connection where the pressure hose connects below the motor broke. Looks like the cast aluminum connection was too thin. Please not that I really like this pressure washer but that thin connection someone should have seen that it will not last. Also 45 minutes on hold is to TO long. Come on Greenworks get your support together.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 17, 2023
Hello MPMa
We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
I bought this last year and have used it many times! I just power washed my deck and it did an amazing job, yes I did get close to the deck with the nozzle, but it just ate the dirt right off! I have used it to power wash my house also, and again it did a great job as long as you get close enough to what you are washing! I love my Greenworks tools! I have a snow thrower, push lawn mower, riding mower and leaf blower! I thought I was having issues with my rider, but everything is good on that machine! These products are just so much easier for me to use!
Pros: Convenient, Cost-Saver, Easy to Use, Environmentally Safe, Effective, Powerful
I used my pressure washer approximately 24 times. I followed all care instructions careful. Today I hooked it up and as soon as I turned it on at critical metal connect point fail and water went shooting everywhere.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 11, 2023
Hello jrands
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.