Order process was easy and delivery was on time. The mat is of softer material than I anticipated. I'm using it on carpet and need something made of harder material to prevent the wheels from making dents that are hard to roll out of. But if you have hardwood or tile this mat would be perfect. Great price.
I have a plush carpet where my rolling chair was causing fuzz but with this matt it helped eliminate that. Its flexible and the chair sits nicely on top of it. If you're looking for something stiff so you're chair will roll quickly this is not the mat for you. It is strong but as mentioned before it's flexible so the chair with my weight on it will slightly mold into the mat. Im 140lbs. To roll the chair around is fine though and protects the carpet.