They did not have the chair in stock but the representative said he would special order it for me. I was expecting to receive it in 3 or 4 days. I received in the next day! Like most items it came unassembled but the directions were very easy to follow. While assembling the item I misplaced one of the wheels. I thought it was overlooked by the manufactured. I called Staples and they sent it out the same day. I called back and told them to cancel the order that I found the wheel. They told me just keep it the order had already be shipped. I also choose the wrong mat for the desk. I took it back but they didn't have the size I needed without the lip. The sale clerk offered to cut it for me. The service you receive at Staples is remarkable!!!