They did not have the chair in stock but the representative said he would special order it for me. I was expecting to receive it in 3 or 4 days. I received in the next day! Like most items it came unassembled but the directions were very easy to follow. While assembling the item I misplaced one of the wheels. I thought it was overlooked by the manufactured. I called Staples and they sent it out the same day. I called back and told them to cancel the order that I found the wheel. They told me just keep it the order had already be shipped. I also choose the wrong mat for the desk. I took it back but they didn't have the size I needed without the lip. The sale clerk offered to cut it for me. The service you receive at Staples is remarkable!!!
We recently remodeled an area in our home and installed new carpet. I needed a clear mat for my desk chair. After much research I selected this product and chose Staples for both price and speed of delivery. It arrived in great condition and I am pleased with it.