I ordered an office chair floor mat and was notified that delivery would be next day. For the next five business days I recievd notification that the delivery was delayed and it would be delivered the next day. I was being patient. On the fifith day of no delivery I was notifed my order was cancelled and I would get a refund. I was very disappointed in this experience. I've been a regular Staples customer for many years and intentionally try to 'spread the love' by not just going straight to Amazon. In this case it did not work out well.
Response from StaplesBy July 1, 2024
Hi Thanks for reaching out regarding your experience. I was able to locate your order with your email address. I have issued you a $10 courtesy coupon to you for any inconvenience this may have caused. This will be received within 72 hours at most although it's normally within 24 hours or less. Be sure to check your junk or spam folders if you don't see it in your inbox and let us know if it does not arrive within this timeframe. ^MS
Written by a customer while visiting Staples
Customer Rating
4
Chair Mat
on June 12, 2016
Posted by: Paula K.
It is doing the job for which it was purchased a piece of heavy vinyl protecting the carpet
Written by a customer while visiting Staples
Customer Rating
4
Chair mat
on December 21, 2015
Posted by: Paula K.
Nice but could be a little thicker.
Written by a customer while visiting Staples
Customer Rating
4
A very serviceable product
on May 2, 2012
Posted by: Paula K.
It seems to be a quality product. Time will tell how it stands up to daily usage.
Written by a customer while visiting Staples
Customer Rating
5
PERFECT SIZE FOR MY DESK AND CHAIR
on November 16, 2009
Posted by: Paula K.
I WEIGH OVER 250 LBS. WILL SEE HOW LONG BEFORE IT CRACKS AND FALLS APART.IF IT HOLDS UP FOR 5 YEARS I'll be satisfied.