The first time I was sent the wrong mat even though it was ordered properly at the store. My return was handled with true professionalism and the second time I received the correct mat.
The chair mat that I bought was out of stock so the clerk had me order them through the kiosk at the Redmond Staples. When they arrived they were too small and flimsy. If they had them on display at the store I would have opted for larger and more durable chair mats. The Redmond Staples should have had samples of all the chair mats offered in stock.
The floor mat arrived timely abit dirty but that was not a problem Was thinner than expected but does look good and and serves it's purpose. Time will tell how durable in a home office.