Customer Reviews for Staples - Carpet Chair Mat with Lip, 36" x 48'', Medium-Pile - Clear
Customer Rating
5
meets expectations
on May 20, 2020
Posted by: VIRGINIA H.
When it became apparent I'd be working at home for a while I realized I needed something to protect our new carpet in my home office space. This mat works as expected although the chair leaves divots in it. But the carpet underneath is fine after being vacuumed.
Good size thick and heavy. However it is not stiff enough on thick carpet to stop indentations from the castors of the office chair from forming. It also moves a lot and has to be repositioned often.
Long story but essentially I was a dissatisfied customer and had posted a 1 star review. Staples responded promptly and did an excellent job of addressing my problem and resolving it in a timely fashion.
This is for hardwood floors. You can not use it for the carpeted floors. Overall it is a really great product. I purchased this product for my home office. The only problem I had was about the shipping. It comes open item. It was extremely dirty. Manufacturer needs to find a way to solve this problem such as a sticker to keep it clean during shipment which can easily be removed by the buyer. It took me a good amount of time to clean it up. Once clean it was a great solution to protect my wood floors. I gave four start for the fact that I had to spend time to clean it up.