The chair mat is as described but it does get dents from the chair wheels. Not a huge deal. But the delivery in 100+ degree heat was less than satisfactory. It was thrown over the fence on top of our bin for small delivery packages. The heat softened it to the point it folded into quarters! Should have just laid it flat on the ground... I did put it on a cool hard floor for 24 hours and it is mostly flat. Maybe tell your drivers to pay more attention....