Customer Reviews for Staples - Carpet Chair Mat with Lip, 45" x 53'', Medium-Pile - Clear
Customer Rating
3
Not quite what I expected
on April 24, 2013
Posted by: Paula K.
I was looking for a replacement for our old worn out protector. I thought I was getting the same as what I had before. It is not as sturdy or as large as the one I have had for years and loved. I should have opted for the larger more expensive one but did not want to spend that much money.
This is one of the shoddier products Staples sells but there's not much else available like it. It only lasts 1-2 years with average use and then gets brittle and cracks and disintegrates.
The chair mat will not stay in place on my carpet no matter what I do...It's very good carpet and I have a leather chair on wheels. I don't know how to fix this problem.
The Chair Mat worked fine for several months but developed cracks in it and became brittle. The Staples store would not honor the crack resistant warranty and gave me a warranty phone number. They were pleasant to talk to but I had to mail in a warranty request along with a piece of the mat. They were going to send me a new replacement mat. I am at a loss for a mat until I receive the new replacement. Staples used to replace a defective mat at the store and that was very helpful. I wonder what happened to the customer service.