The first mat I bought was delivered with large scuff marks in several places and looked like it had been dragged across a gravel road. I called customer service and asked for it to be picked up and returned. When the second one arrived it was also not wrapped in anything (both were not wrapped) and had a few little marks on one end. I decided to accept that one. If I hadn't seen the delivery man bring it to the front porch I would not have had the first one picked up as I had to tell him he was supposed to take that one with him. I had an envelope with "Staples" plainly on it. Both mats each were delivered with a very large very sticky shipping label on them which was difficult to pull off but they did come off in one piece each. As far as the mat is concerned it is okay but the office chair sinks into "holes which form just by sitting on it in an office chair. That makes it difficult to move the chair around while in it. The carpet is new and not a thick carpet so combined with the padding under the carpet this mat just doesn't meet my expectations. I am keeping it as I need a mat over the new carpet. I did get a partial refund for the first mat I returned. Staples customer service has been great to work with and that I appreciate.
I have medium thick pile carpet so I figured it would work well. However it is soft enough that the chair leaves dents and can get hard to roll around on. I can deal with it because of the cost compared to other mats that are $100 or more.
Grabbed this mat because it was the cheapest but chair wheels immediately sank in and wouldn't roll well when I tried it on my low carpet. Returned and ordered a thicker one online.
Low quality not very rigid. When on carpet chair wheels easily dent the plastic mat and it doesn't rebound quickly. Perhaps use more rigid plastic for less denting?