I initially ordered the wrong floor mat. Called Staples to get it worked out. Was amazed at how fast friendly and convenient their handling of my exchange for the correct floor mat was! No waiting to talk to someone on the phone and the person promptly took care for my problem. Was actually wishing they would ask for feedback. Also the product was fine and in my experience Staples has incredibly fast delivery service.
The mat arrived shipped to my house flat and not rolled up! It lays flat and does NOT have a strong chemical smell. I’ve used it 2 wks and it appears to be high quality.
I am more critical of the reviews. The mats do not slide on my carpeted floor. Not too soft. You want them too stiff because they would crack. I've worked in the plastics industry. My beef is that when I logged into this review I noticed that the price went down ten percent so I overpaid almost seven dollars from two weeks ago. The mats flattened out nicely. I unrolled them placed them upside down overnight with some boards on top. The next morning I flipped them over and they were perfect.
For high pile carpets this mat should be made a lot stronger. Very weak plastic that create sink holes and chair wheels get stuck and hard to maneuver around.