Product is ok but not as durable. I expected less movement on carpet when in the chair and a bit for heavier. The chair seems to create indents in the mat.
We've bought several of these mats over the years. Yes this particular placement gets used every day and a lot during the day. So perhaps it's lasting as long as it should. I might look into the warranty as it is supposed to have a lifetime warranty.
My criteria was pretty significant. These are the specific items: 1- 40”-45” x 50”-65” 2-Had to be delivered flat not rolled 3-NO GLASS 4-Thicker than 1” 5-Good reviews ( not perfect but better than 3.5) 6-Free Delivery 7-Good Customer service in case it came chipped or damaged in some way. 8-Decent price I didn’t worry too much about the return policy because I figured that I would just have to wait again if it wasn’t what I wanted. As long as it met my requirements I didn’t care. I did a significant amount of research checking a wide variety of sources stores and online sites. This is one of the 3 of all of them so I wasn’t unhappy just not wowed. I have only had this a week and it is showing dimples which I’m not happy about but other than that it met all of my standards so I can’t complain too much. I’m the one who chose it.
I ordered an office chair floor mat and was notified that delivery would be next day. For the next five business days I recievd notification that the delivery was delayed and it would be delivered the next day. I was being patient. On the fifith day of no delivery I was notifed my order was cancelled and I would get a refund. I was very disappointed in this experience. I've been a regular Staples customer for many years and intentionally try to 'spread the love' by not just going straight to Amazon. In this case it did not work out well.
Response from StaplesBy July 1, 2024
Hi Thanks for reaching out regarding your experience. I was able to locate your order with your email address. I have issued you a $10 courtesy coupon to you for any inconvenience this may have caused. This will be received within 72 hours at most although it's normally within 24 hours or less. Be sure to check your junk or spam folders if you don't see it in your inbox and let us know if it does not arrive within this timeframe. ^MS