I had the same problem last year. It arrrives outside my house filthy taped with sticky gooey tape that takes me 45 minutes to remove. the one I order last year is already ripped under my chair . Poor quality and I had to return the one last year. I am still trying to get the dirt off of the one I just received. Very poor quality control on your part!
Product was delivered without being rolled-up or in a box. It had a permanent crease in it. It was not possible to be used for its intended purpose. We cut it down and used pieces under a file cabinet...very disappointed!