Customer reviews from jbl.com
JBL - Refurbished Excellent - Grip Portable Wireless Speaker with Built-In Light - 2025 - Black
Average customer rating
4.3
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
37
4 Stars
8
3 Stars
5
2 Stars
0
1 Star
6
100%of customers recommend this product.
(
20 out of
20)
Customer Reviews for JBL - Refurbished Excellent - Grip Portable Wireless Speaker with Built-In Light - 2025 - Black
Customer Rating
4
Good product but no essentials
on February 24, 2026
Posted by: jellyfish
The product is good but I just didn’t like how it didn’t come with a charger.
Written by a customer while visiting jbl.com
Customer Rating
1
Can’t connect
on March 3, 2026
Posted by: Jeff33154
from Miami
So freaking disappointed, I bought this to go with my other JBL speakers for some stupid reason I’m unable to use it in party mode with my other speakers, so now I have this useless speaker that doesn’t connect to my other speakers. Why the heck with this company produce a speaker that is incompatible with it’s OWN other products
Response from jbl.comBy Customer Support, March 3, 2026
We appreciate your review. Our JBL Grip offers a next-generation audio experience with Auracast™. Enjoy the freedom to share your music seamlessly with other Auracast™-enabled speakers. However, please note that it is not compatible with JBL speakers utilizing PartyBoost™.
Written by a customer while visiting jbl.com
Customer Rating
5
Great lil' speaker!
on March 12, 2026
Posted by: annadib
It's a great little speaker with excellent sound quality! I use mine on my bike and it's been working stupendously.
Written by a customer while visiting jbl.com
Customer Rating
1
Maybe I just had bad luck???
on April 7, 2026
Posted by: Nyx112
I bought this in march and had it personalized. Everything was okay the first few days and it had paint scratched off of it from a it taking a short fall off the coffee table. I noticed it doesn’t have 12 full hours of play time like it claims.Then by week two the button responses became delayed and my Bluetooth would take upwards of 30 seconds to chime and connect. Ultimately after troubleshooting and trying to reset it it dies completely and would not turn on or charge. I fear it was a faulty product and hope that was the case. I’m a long time JBL customer and this is the first time I was unhappy. Hopefully my replacement is better
Response from jbl.comBy Customer Support, April 8, 2026
Thank you for bringing this to our attention. Our JBL Grip has a playtime of up to 14 hours, which depends on the volume level and bass. Much like a phone battery when you brighten the screen. Connecting to a device should only take a few seconds unless it is pairing for the first time. For the charging issue, please use a different charging cable, power adapter, and, while it's extremely uncommon, try to use another wall outlet to be certain that the issue is not with the outlet. Also, sand and dirt can get into the product's charging port. Clean the charging port with compressed air. For further assistance, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Fantastic speaker
on April 9, 2026
Posted by: ChattaVol
from Ringgold, GA
This a fantastic speaker. I also have a Bose speaker of roughly the same size. The sound is much more vibrant and balanced in the JBL than in the Bose. I highly recommend the JBL Grip and recommend it well over the Bose.
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound quality
on April 11, 2026
Posted by: Lulú01
from California
Love this speaker. Great sound quality. Highly recommend.
Written by a customer while visiting jbl.com
Customer Rating
4
ok
on May 12, 2026
Posted by: james17
Great product But the lights do not sinc to the music
Written by a customer while visiting jbl.com
Customer Rating
3
Does not play the yome it says it will.
on May 16, 2026
Posted by: Myth016
from Illinois
Purchased. Only plays for 2-3 hours. Does not play the 12 hours it says it does. The color is awesome. Sounds good but play time is a lie. Don’t buy it dies not play 12 hours as stated. Very disappointed in it.
Response from jbl.comBy Customer Support, May 16, 2026
Thank you for your inquiry. Our JBL Grip speaker has a playtime of up to 12 hours however volume level and music content (more bass) affects it. We advise to fully charge the speaker and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. You may contact our customer support for further assistance.
Written by a customer while visiting jbl.com