Customer reviews from ATT.com
Apple - Refurbished Excellent - AirPods Pro 3, Wireless Active Noise Cancelling Earbuds with Heart Rate Sensing Feature - White
Average customer rating
4.4 out of 5
4.4
(29 Reviews)
Open Ratings Snapshot
Rating breakdown 29 reviews
5 Stars
21
4 Stars
4
3 Stars
1
2 Stars
1
1 Star
2
83%of customers recommend this product. 
(
19 out of 23
)
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Customer Reviews for Apple - Refurbished Excellent - AirPods Pro 3, Wireless Active Noise Cancelling Earbuds with Heart Rate Sensing Feature - White
Customer Rating
5 out of 5
5
AirPods 3 Exceed expectations
on October 20, 2025
Posted by: Linda Balderas
from North Florida
Verified Purchase:Yes
These have amazing sound quality, and are extremely comfortable
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
4 out of 5
4
Color
on October 18, 2025
Posted by: K Kemp
from Boston, Ma
Verified Purchase:Yes
I’d like to see these ear phones come in a more natural color so they blend in and are less visible when wearing.
I would recommend this to a friend!
Response from ATT.comBy -EliAT&T CAREOctober 28, 2025
Thank you for sharing your thoughts on the Air pods pro 3. We understand that the Air pods colors are limited and that you would like to see it in a more neutral color which would blend in and make it more comfortable to wear it for everyday settings. We will definitely pass this feedback to our product development team for future design ideas. We continually strive to improve our products based on customer insights, and your input helps guide those improvements.
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
Noise canceling is phenomenal
on December 31, 2025
Posted by: Murphy H
from Cullman, AL
Verified Purchase:Yes
These are fantastic. I did not fully understand the noise canceling until I put them in when mowing my yard. I could barely hear the mower. When talking, the volume would go down and I could hear the conversation. Sooooo happy I bought these.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
Wow. No noise!
on October 17, 2025
Posted by: Tim S9
from Greenfield WI
Verified Purchase:Yes
Excellent noise cancellation
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
3 out of 5
3
Still the same thing
on October 18, 2025
Posted by: Wish it was better
from Long beach ny
Verified Purchase:Yes
You won’t be able to use the new translator service if you don’t have the iPhone 15 and up
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
4 out of 5
4
EarPods
on October 25, 2025
Posted by: Marisol Arroyo
Verified Purchase:Yes
Excellent pods, easy to use.
I would recommend this to a friend!
Response from ATT.comBy -EliAT&T CARENovember 4, 2025
Marisol, we are thrilled to hear that you're enjoying the EarPods and finding them easy to use. We understand how satisfying it feels to have a product that meets your expectations so effortlessly. We are committed to helping you continue having seamless experience with the EarPods, feel free to reach out to us.
Written by a customer while visiting ATT.com
Customer Rating
2 out of 5
2
Squeal a lot
on November 26, 2025
Posted by: Anonymous
from Texas
Verified Purchase:Yes
They are constantly squealing. If they don’t fit right in your ear. My iPod pro’s 2 didn’t do that. I have a ver small ear canal and I had to order XS ear cushions. They need to make the ear pieces smaller than just small. But even at they they squeal a lot.
No, I would not recommend this to a friend.
Response from ATT.comBy -EliAT&T CAREDecember 16, 2025
Hey Tyler, thank you for sharing your thoughts and experience with the Air pods Pro 3. We understand you’re experiencing persistent issues with your AirPods Pro, specifically that they squeal and don’t fit properly despite using the smallest ear tips available. That must be very frustrating, especially since your previous AirPods Pro 2 fit better. We appreciate you sharing these details, as it helps clarify the problem.
It sounds like your primary concern is that the existing small ear tip sizes are still too large for your ear canal, causing discomfort and the high-pitched squealing noise, which can be particularly annoying during use.

Here’s some tips you can try to address the issue:
1.Confirm Proper Fit and Ear Tip Placement: Make sure the silicone tips are securely attached and positioned as recommended. Sometimes, slight misalignment can cause high-pitched squealing due to interference with the internal microphones. Running the Ear Tip Fit Test on your iPhone can confirm a proper seal.
2.Alternate Ear Tip Options: You might benefit from third-party ear tips that are even smaller than Apple’s XS size or use memory foam tips that mold to the ear canal for a better seal and reduced squealing. This can significantly improve comfort and audio quality.

3.Check for Moisture or Debris: Small amounts of moisture or earwax trapped under the ear tips can cause irregular noises. Gently cleaning and drying the mesh area on the AirPods and silicone tips can sometimes resolve the squealing.
4.Adjust Settings: Reducing Transparency or Noise Cancellation levels temporarily can reduce high-frequency feedback if the squeeze of the ear tip is contributing to the noise.
5.Replacement or Repair: If the problem persists despite trying the above, scheduling an Apple-certified replacement or repair may be advisable, as this may indicate a hardware defect in the AirPods themselves. Apple support provides options for genuine AirPods replacement or service through AppleCare or their standard repair program.


Your concern is valid, especially for users with smaller ear canals, and exploring these solutions should help improve fit and reduce the squealing. If these steps don’t fully resolve the issue, we recommend contacting Apple Support directly to evaluate a potential replacement, ensuring that the product functions optimally for your specific needs.
Written by a customer while visiting ATT.com
Customer Rating
1 out of 5
1
Pretty upset about these having the SAME problems
on October 28, 2025
Posted by: Brandon vet
from Florida
Verified Purchase:Yes
Left headphone doesn’t charge. Now today they aren’t working to use to talk on the phone.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
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