Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Yellow
Average customer rating
4.7
(3,199 Reviews)
Rating breakdown 3,199 reviews
5 Stars
2,482
4 Stars
504
3 Stars
103
2 Stars
39
1 Star
71
90%of customers recommend this product.
(
452 out of
504)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Yellow
Customer Rating
1
Not a good buy
on June 16, 2025
Posted by: Eve1
from Santa Rosa CA
If I could give less than one star it would still be too much. This phone is a big piece of garbage. Don't waste your money in it. I bought one and after three months it stop working. I then had to send it back in for repairs, which costed over more money. I wish I'd never wasted my money. Please reconsider purchasing this phone. YOU'RE WELCOME
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 18, 2025
Thanks for sharing your experience with the Galaxy Z Flip6, Eve. We hate to see that after some months your screen required repairs. We always want our customers to have the best experience with their devices. We would like to offer some infomation about our Samsung Z Assurance program. Samsung's Z assurance offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Galaxy Z Flip devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify, you must register your device with a Samsung account. This offer is limited to the original purchaser and does not cover second-hand devices. The promotion applies only to the interior folding screen and excludes other repairs like the front screen or back glass. You can access this service through Samsung’s support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. Additional damages will be assessed separately, and if deemed out of warranty, additional costs may apply. If you ever need anything or have any questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Screen cracked
on June 30, 2025
Posted by: JPFIII
[This review was collected as part of a promotion.] After only one week my phones screen cracked right at the fold.
Value
1
Response from Samsung USBy R&R Team, July 2, 2025
We appreciate you taking the time to share your honest experience with the Galaxy Z Flip6, JPFIII. Your feedback is crucial as we continue to make changes and improvements. The Galaxy Z Fold6 and Flip6 are designed to withstand over 200,000 folding and unfolding cycles on average. This means the device should last more than five years if opened and closed 100 times a day. We take pride in providing exceptional and durable devices, and we hate to see that your phone cracked at the crease of the fold. We understand that accidents can happen, which is why Samsung offers Z Assurance. This program provides a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Flip devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify for this offer, you must register your device with a Samsung account. Please note that this promotion is limited to the original purchaser and does not cover second-hand devices. The offer only applies to the interior folding screen and does not include repairs for the front screen or back glass. You can access this service through Samsung’s support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. Additional damages will be assessed separately, and if deemed out of warranty, extra costs may apply. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone on the market
on July 31, 2025
Posted by: GalaxyFan0215
[This review was collected as part of a promotion.] I owned pervious versions of this phone and samsung really out dud themselves this time. Galaxy AI makes all my applications that much more useful. I wonder how I ever got along with out it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This product is not worth it
on August 7, 2025
Posted by: Mikelong
[This review was collected as part of a promotion.] The current device does not meet my expectations. My decision to purchase a flip phone was driven by nostalgia for a previous model. However, the device's security protocols, requiring password entry even after brief closures, are proving inconvenient. During my lunch break, I watched television and found myself wishing for content accessibility on both screens. While this functionality is available through an application, the reliance on applications for every feature is undesirable. Consequently, the device's overall value proposition is diminished. The only thing good about this phone is the
Googl translation part.
Googl translation part.
Value
1
Response from Samsung USBy R&R, August 13, 2025
Hey Mikelong,
Thank you for sharing your experience with your Galaxy Z Flip6. We like how you appreciate the nostalgia of the classic mobile phone concept. Since your Galaxy phone or tablet contains important information, make sure to protect it and keep things private. A great way to increase security is by setting up a screen lock. You can set the duration before your phone automatically locks if not in use, so you don’t have to enter the PIN or fingerprint every time you access your device. Please see the linked article below, “Set up a screen lock on your Galaxy phone or tablet.” We appreciate you sharing your thoughts on your Galaxy Z Flip6. Thank you for choosing innovation with Samsung.
Set up a screen lock on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001343/
-Ty
Samsung Support
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Thank you for sharing your experience with your Galaxy Z Flip6. We like how you appreciate the nostalgia of the classic mobile phone concept. Since your Galaxy phone or tablet contains important information, make sure to protect it and keep things private. A great way to increase security is by setting up a screen lock. You can set the duration before your phone automatically locks if not in use, so you don’t have to enter the PIN or fingerprint every time you access your device. Please see the linked article below, “Set up a screen lock on your Galaxy phone or tablet.” We appreciate you sharing your thoughts on your Galaxy Z Flip6. Thank you for choosing innovation with Samsung.
Set up a screen lock on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001343/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best segment
on September 9, 2025
Posted by: Nick2shop
[This review was collected as part of a promotion.] Best in budget am happy with service and with phone
Value
5
Written by a customer while visiting Samsung US
Posted by: Rick
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Terrible,two weeks old plus one day and screen broke..Samsung no help.on the phone forever..they sent me to local repair shop who said cannot fix must return to Samsung. After 20 plus years with Samsung I feel betrayed
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 18, 2024
Aloha Rick,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip6. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in handy for those unexpected situations we may find ourselves in like falling into the pool with your phone in your pocket, to dropping and shattering the screen as you attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing your phone during one of the many stops of running errands, or when someone decides that your Galaxy Z Flip6 looks better than their own non-Galaxy phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! You can feel confident with every fold of your Galaxy Z Flip6 with the ultimate peace of mind. Galaxy Z Assurance! The Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. When you have the opportunity available, please take a moment to review "Care for your Samsung foldable phone" to learn some great information about caring for your device. If you have any questions for us or if you would like any further assistance afterward, do not hesitate to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
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ttps://www.samsung.com/us/support/answer/ANS10001589/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip6. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in handy for those unexpected situations we may find ourselves in like falling into the pool with your phone in your pocket, to dropping and shattering the screen as you attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing your phone during one of the many stops of running errands, or when someone decides that your Galaxy Z Flip6 looks better than their own non-Galaxy phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! You can feel confident with every fold of your Galaxy Z Flip6 with the ultimate peace of mind. Galaxy Z Assurance! The Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. When you have the opportunity available, please take a moment to review "Care for your Samsung foldable phone" to learn some great information about caring for your device. If you have any questions for us or if you would like any further assistance afterward, do not hesitate to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
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Written by a customer while visiting Samsung US
Posted by: Michael L
from Clermont, FL
Expertise:Expert
Verified Purchase:Yes
I dont know why Samsung cant get the issues fixed, but the Flip 3, Flip 5, and now Flip 6 I bought have all run into issues related to the screen. The only one that has any physical damage was the Flip 5, and that was a small dent to the hinge. If you buy this expecting anything more than a conversation piece, youll be mistaken.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R, December 9, 2024
Hello Michael L,
Thank you for taking the time to provide us with your feedback on your Galaxy Z Flip6. Your input is invaluable to us. The Flip6 is designed to be compact while making a big impact, and Samsung is committed to delivering a product that our customers can be proud of.
The screen on the Flip6 features Gorilla Glass Victus 2 and Enhanced Armor Aluminum, offering maximum durability. The Flip6 is engineered to withstand over 200,000 folding and unfolding cycles on average.
All of our Z Series devices come with Galaxy Z Assurance. To follow is a link to an article that covers FAQs and the benefits included in the Z Assurance program. We have partnered with UbreakiFix, which has authorized repair locations across the U.S. You can be reassured that your device will receive the care it deserves.
Products sold by Samsung are warranted against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, providing extended protection and additional support.
If you have any questions, please don't hesitate to reach out to our Samsung Support Team via phone or chat. We truly value your feedback as we strive to bring you the best products.
Thank you for being the best part of Samsung.
-Ty
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
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Thank you for taking the time to provide us with your feedback on your Galaxy Z Flip6. Your input is invaluable to us. The Flip6 is designed to be compact while making a big impact, and Samsung is committed to delivering a product that our customers can be proud of.
The screen on the Flip6 features Gorilla Glass Victus 2 and Enhanced Armor Aluminum, offering maximum durability. The Flip6 is engineered to withstand over 200,000 folding and unfolding cycles on average.
All of our Z Series devices come with Galaxy Z Assurance. To follow is a link to an article that covers FAQs and the benefits included in the Z Assurance program. We have partnered with UbreakiFix, which has authorized repair locations across the U.S. You can be reassured that your device will receive the care it deserves.
Products sold by Samsung are warranted against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, providing extended protection and additional support.
If you have any questions, please don't hesitate to reach out to our Samsung Support Team via phone or chat. We truly value your feedback as we strive to bring you the best products.
Thank you for being the best part of Samsung.
-Ty
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
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Written by a customer while visiting Samsung US
Customer Rating
1
Will break and samsung won't fix it
on December 16, 2024
Posted by: Syd2000
Really wanted to love this phone but then the inner flex screen went black and won't turn on. And samsung support says they no longer offer the Z assurance guarantee so I am unable to get it fixed
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 18, 2024
Hello Syd2000,
Thank you for sharing your experience with your Galaxy Z Flip6. We are here to help you enjoy your new device and take full advantage of all the features and benefits that come with being a Z Series device owner.
We want to ensure that our customers are aware of all the programs, offers, and promotions available to them. We still offer Galaxy Z Assurance support for all Z Series devices. More information regarding coverage and options for additional protection will be provided in the linked documents.
We encourage you to reach out to our Samsung Support Team for further assistance. You can contact us via phone or chat, and links will be provided for your convenience. We value you as a customer and look forward to helping you with your screen inquiry. Thank you for reaching out!
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
- Ty
Samsung Support
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Thank you for sharing your experience with your Galaxy Z Flip6. We are here to help you enjoy your new device and take full advantage of all the features and benefits that come with being a Z Series device owner.
We want to ensure that our customers are aware of all the programs, offers, and promotions available to them. We still offer Galaxy Z Assurance support for all Z Series devices. More information regarding coverage and options for additional protection will be provided in the linked documents.
We encourage you to reach out to our Samsung Support Team for further assistance. You can contact us via phone or chat, and links will be provided for your convenience. We value you as a customer and look forward to helping you with your screen inquiry. Thank you for reaching out!
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
- Ty
Samsung Support
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Written by a customer while visiting Samsung US