Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Yellow
Average customer rating
4.7
(3,199 Reviews)
Rating breakdown 3,199 reviews
5 Stars
2,482
4 Stars
504
3 Stars
103
2 Stars
39
1 Star
71
90%of customers recommend this product.
(
452 out of
504)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Yellow
Customer Rating
5
It Flips!!!!!
on July 1, 2025
Posted by: Dunidid
[This review was collected as part of a promotion.] With all the great features of galaxy, this phone is liking having an old school flip phone, so flipping it shut to hang up a call is nostalgic. Because it flips close, your screen is better protected from accidental drops. Phone is fast, has tons of features including AI which just adds to the phones power. Highly recommend over those accident prone iphones and have way more bank for your buck then a new camera every year. They will also never have a better camera then Samsung.
Value
5
Written by a customer while visiting Samsung US
Posted by: John
from Sesttle wa
Expertise:Expert
Verified Purchase:Yes
Wont charge. Had phpne for 2 weeks. Garbage. Dont buy!!!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 26, 2024
Thanks for taking the time to reach out to us, John. It's always great to hear from our valued customers. We noticed you reached out to share your feedback on the Galaxy Z Flip6. The Z Flip6 features the longest-lasting battery in a Galaxy Z Flip to date, paired with the powerful Snapdragon® 8 Gen 3 for Galaxy processor. With this combination, you can enjoy talking, texting, or gaming all day long. The Z Flip6 has a battery capacity of 4000 mAh, allowing for up to 68 hours of music playback and 23 hours of video watching. We hate to see that your phone isn't charging. Verify the device's components. To troubleshoot this, please check the temperature of the device and ensure it isn’t too low to charge; if so, unplug the charger and let it warm up. Additionally, inspect the device, charger, and USB cable for physical or liquid damage, any corrosion, or bent pins in the USB connection, and make sure there are no foreign materials obstructing the ports. If you're using a wireless charger, confirm that your phone is compatible with this feature. Lastly, try rebooting your device by pressing and holding the Side button and Volume Down until you see the Samsung logo. Check out the link attached for additional options to troubleshoot if needed. If this persists after doing so, please be sure to reach out to us at Samsung Support so that we can take a further look into what may be causing this. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001462/#samsung-phone-or-tablet-is-not-charging-wired-or-wirelessly
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https://www.samsung.com/us/support/troubleshoot/TSG10001462/#samsung-phone-or-tablet-is-not-charging-wired-or-wirelessly
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Written by a customer while visiting Samsung US
Customer Rating
2
Stay away
on January 3, 2025
Posted by: Not the GOAT
from Los Angeles , CA
Expertise:Intermediate
I bought this phone in July 2024 and traded in my Galaxy fold 4. The phone started to have problem in November because it wouldn't charge sometimes. I made sure I only used the samsung charging cable and I was ok with that because I only charged it maybe every other day. Well the charging port went completely out so I was unable to plug in my computer to retrieve pictures and Documents. So Now the Touchscreen in not responsive. I had this phone less than 6mos and it crapped out on me. Took it to the official Samsung repair and they said becuase of a little nick on the phone that Samsung will deny any warranty work. I have been buying Samsung phones for the last 10 years with protective cases and always upgrading but its time to look into something else. I looked at alot of reviews before getting this phone but I was fooled.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
1
Response from Samsung USBy R&R, January 9, 2025
Hello Not the GOAT,
Thank you for sharing your experience with your Galaxy Z Flip6. We understand how important a reliable device is to you, and we regret to hear about the challenges you’ve faced. Although warranty decisions are based on specific assessments, we encourage you to reach out to our Samsung Support Team for further guidance or alternative solutions regarding your situation.
We appreciate your feedback, as it helps us strive for continuous improvement. Thank you for choosing Samsung, and we hope to restore your confidence in our products.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy Z Flip6. We understand how important a reliable device is to you, and we regret to hear about the challenges you’ve faced. Although warranty decisions are based on specific assessments, we encourage you to reach out to our Samsung Support Team for further guidance or alternative solutions regarding your situation.
We appreciate your feedback, as it helps us strive for continuous improvement. Thank you for choosing Samsung, and we hope to restore your confidence in our products.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Don't buy it!
on January 18, 2025
Posted by: jetski
I have had this phone for less than a year. I use the folding feature as little as possible. First time it quit charging. This time I have a line at the hinge on my screen. Now it just went dead. I am sending it back in for the second time. I would not recommend this phone for anyone. One of the worst investments I ever made!
Response from Samsung USBy R&R, January 22, 2025
Hello jetski,
Thank you for sharing your experience with your Galaxy Z Flip6. It seems you may have already reached out to our team for assistance in sending your phone in for service. We want to ensure you have all the information needed to get your phone taken care of and to make sure you have the protection and coverage necessary for your device.
Please note that Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. For eligible devices, we also offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
If you are not already enrolled, we highly recommend looking into Samsung Care+. The benefits you receive can be very helpful during unexpected situations.
As an owner of a Z Series device, you are automatically enrolled in our Galaxy Z Assurance program, which provides you with exclusive discounts and advantages related to your device.
Additionally, we have partnered with uBreakiFix as authorized repair locations for Samsung devices. They have over 600 locations across the U.S., and in some cases, same-day service is available for repairs.
Please know that we are always here to help, and we look forward to restoring your device. Feel free to reach out at any time with questions about the features mentioned. Links to all relevant information will be provided below. We look forward to hearing from you, and we thank you for being a loyal Samsung customer.
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy Z Flip6. It seems you may have already reached out to our team for assistance in sending your phone in for service. We want to ensure you have all the information needed to get your phone taken care of and to make sure you have the protection and coverage necessary for your device.
Please note that Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. For eligible devices, we also offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
If you are not already enrolled, we highly recommend looking into Samsung Care+. The benefits you receive can be very helpful during unexpected situations.
As an owner of a Z Series device, you are automatically enrolled in our Galaxy Z Assurance program, which provides you with exclusive discounts and advantages related to your device.
Additionally, we have partnered with uBreakiFix as authorized repair locations for Samsung devices. They have over 600 locations across the U.S., and in some cases, same-day service is available for repairs.
Please know that we are always here to help, and we look forward to restoring your device. Feel free to reach out at any time with questions about the features mentioned. Links to all relevant information will be provided below. We look forward to hearing from you, and we thank you for being a loyal Samsung customer.
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
very bad experience
on January 21, 2025
Posted by: Juju
This is the worst phone I've ever seen. Every year I pay a lot of money for Samsung devices, but this year was the worst. I bought the phone for my wife and after 2 months without any falls or bumps, the screen turned off. I had to wait 15 days to send the device to Texas to be repaired, something illogical when they should replace it with a new one. I will never buy a folding phone again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 22, 2025
Hi Juju,
Thank you for sharing your experience with your Galaxy Z Flip6. Our goal with the Z Flip6 was to provide a durable device capable of withstanding over 10 years of folding, made with high-quality materials to ensure longevity. We understand that unexpected issues can occur with your phone, and we have established various benefits to assist you when servicing is needed.
Products sold by Samsung are covered against manufacturing defects in material and workmanship under a limited 12-month warranty specified for each product. Additionally, we offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. We highly encourage you to explore the Samsung Care+ benefits, as there are numerous features that can help with device replacements and many other great offers.
As a Z Series device owner, you are also enrolled in the Galaxy Z Assurance program. This program includes discounts on screen repairs and free services. Furthermore, we have partnered with uBreakiFix, an authorized repair location, where you can take your phone for repairs, and in some cases, you may receive same-day service. Different situations will yield varying outcomes and solutions. Our goal is to get your phone working optimally as quickly as possible.
Remember, we are always here to help. Feel free to reach out to our Samsung Support Team if you have any inquiries at any time. All the information mentioned will be linked in articles below for your further review at your convenience. Thank you once again for reaching out, and thank you for choosing Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Thank you for sharing your experience with your Galaxy Z Flip6. Our goal with the Z Flip6 was to provide a durable device capable of withstanding over 10 years of folding, made with high-quality materials to ensure longevity. We understand that unexpected issues can occur with your phone, and we have established various benefits to assist you when servicing is needed.
Products sold by Samsung are covered against manufacturing defects in material and workmanship under a limited 12-month warranty specified for each product. Additionally, we offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. We highly encourage you to explore the Samsung Care+ benefits, as there are numerous features that can help with device replacements and many other great offers.
As a Z Series device owner, you are also enrolled in the Galaxy Z Assurance program. This program includes discounts on screen repairs and free services. Furthermore, we have partnered with uBreakiFix, an authorized repair location, where you can take your phone for repairs, and in some cases, you may receive same-day service. Different situations will yield varying outcomes and solutions. Our goal is to get your phone working optimally as quickly as possible.
Remember, we are always here to help. Feel free to reach out to our Samsung Support Team if you have any inquiries at any time. All the information mentioned will be linked in articles below for your further review at your convenience. Thank you once again for reaching out, and thank you for choosing Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Screen bubbles
on January 30, 2025
Posted by: SQue
Samsung flip phones only last a year if your lucky. Not for daily use. Screen will bubble and detach. Not worth it. I will never buy another.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 31, 2025
Hello SQue,
Thank you for sharing your experience with your Galaxy Z Flip6. We truly value insights like yours, as they help us improve our products continuously. The Galaxy Z Flip series is designed to deliver innovation and convenience, and we are always working to enhance durability and performance for everyday use.
As a Galaxy Z Series device owner, you are automatically enrolled in a promotion called Galaxy Z Assurance. This feature provides benefits such as screen protection replacement and discounts on screen repairs.
Samsung products come with a warranty against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We are here to help you discuss your options. If you need assistance, feel free to reach out to a member of our Samsung Support Team via phone or chat. Your feedback is important to us, and we are committed to providing exceptional experiences for our customers.
Thank you for being a part of the Samsung community!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Thank you for sharing your experience with your Galaxy Z Flip6. We truly value insights like yours, as they help us improve our products continuously. The Galaxy Z Flip series is designed to deliver innovation and convenience, and we are always working to enhance durability and performance for everyday use.
As a Galaxy Z Series device owner, you are automatically enrolled in a promotion called Galaxy Z Assurance. This feature provides benefits such as screen protection replacement and discounts on screen repairs.
Samsung products come with a warranty against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We are here to help you discuss your options. If you need assistance, feel free to reach out to a member of our Samsung Support Team via phone or chat. Your feedback is important to us, and we are committed to providing exceptional experiences for our customers.
Thank you for being a part of the Samsung community!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
It is a product of breaking when opening and closi
on February 25, 2025
Posted by: Anonymous
from Los Angeles CA
Verified Purchase:Yes
It is a product that breaks down quickly on the screen, very delicate.
No, I would not recommend this to a friend.
Features
1
Design
5
Value
2
Response from Samsung USBy R&R, February 26, 2025
Hi Chuy Ramirez,
We thank you for reaching out and sharing your experience with your Galaxy Z Flip6. One of the most impressive aspects of the Z Flip6 is its advanced technology, which includes the zero-gap Flex Hinge, Gorilla Glass Victus 2, and IPX8 water resistance. These features are a testament to the 6th generation foldable technology, which has been tested and verified to withstand 200,000 folds over 5 years of daily use. And for added protection, your device comes with the Galaxy Z Assurance Program, allowing you to flip and fold with confidence. We hope you continue to enjoy all the enhanced features of your Galaxy Z Flip6. We thank you for sharing your feedback. Thank you for choosing Samsung! -Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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We thank you for reaching out and sharing your experience with your Galaxy Z Flip6. One of the most impressive aspects of the Z Flip6 is its advanced technology, which includes the zero-gap Flex Hinge, Gorilla Glass Victus 2, and IPX8 water resistance. These features are a testament to the 6th generation foldable technology, which has been tested and verified to withstand 200,000 folds over 5 years of daily use. And for added protection, your device comes with the Galaxy Z Assurance Program, allowing you to flip and fold with confidence. We hope you continue to enjoy all the enhanced features of your Galaxy Z Flip6. We thank you for sharing your feedback. Thank you for choosing Samsung! -Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
A wonderful upgrade from a Galaxy S22 Ultra
on February 25, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The phone feels amazing and it's such a worthy upgrade. Coming from a Galaxy S22 Ultra, the phone runs so much smoother, the camera boots up so much faster and the battery life lasts so much longer despite having less than 1000 milliamps.
Value
5
Written by a customer while visiting Samsung US