Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Yellow
Average customer rating
4.7
(3,199 Reviews)
Rating breakdown 3,199 reviews
5 Stars
2,482
4 Stars
504
3 Stars
103
2 Stars
39
1 Star
71
90%of customers recommend this product.
(
452 out of
504)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Yellow
Customer Rating
1
Weak device
on September 28, 2024
Posted by: Mando
I bought my phone less than an month ago and now there's 2 lines running across the screen. I have a case protector and haven't dropped it. Garbage device and they won't even warranty.
Response from Samsung USBy Social Commerce, September 30, 2024
Aloha Mando,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip6. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. When you have the opportunity available, please take a moment to review "Care for your Samsung foldable phone" to learn some great information about caring for your device. If you would like any further assistance after reviewing the resources that have been shared, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.samsung.com/us/support/answer/ANS10001589/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip6. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. When you have the opportunity available, please take a moment to review "Care for your Samsung foldable phone" to learn some great information about caring for your device. If you would like any further assistance after reviewing the resources that have been shared, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.samsung.com/us/support/answer/ANS10001589/
Written by a customer while visiting Samsung US
Posted by: Hd VZ
Verified Purchase:Yes
Phone or network giving issues. Phone not connecting to server at time for making calls or texting.
Response from Samsung USBy Social Commerce, August 9, 2024
Salutations Hd,
Thanks for taking the opportunity to review your Samsung Galaxy Z Flip6. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Please take a moment to review, "Issues with mobile network connection on Samsung phone or tablet" when you have the time to conduct some troubleshooting steps on your device to help resolve what you have described to be experiencing with your device. Feel free to reach out to Samsung Support afterward if you have questions for us or if you would like further assistance. We're here to assist you in every way possible! Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thanks for taking the opportunity to review your Samsung Galaxy Z Flip6. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Please take a moment to review, "Issues with mobile network connection on Samsung phone or tablet" when you have the time to conduct some troubleshooting steps on your device to help resolve what you have described to be experiencing with your device. Feel free to reach out to Samsung Support afterward if you have questions for us or if you would like further assistance. We're here to assist you in every way possible! Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Posted by: Akih
Verified Purchase:Yes
phone sometimes does not respond to swipes or input
Response from Samsung USBy Social Commerce, August 14, 2024
Good day Akih,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy device’s touchscreen is its center of navigation, so we understand how worrisome it can be when the touch function isn’t working properly. However, there are some simple ways to get the touchscreen working again when it’s frozen or unresponsive. Please take a moment to review, "Touchscreen issues on a Galaxy phone or tablet" when you have the opportunity to conduct some troubleshooting steps on your device to help resolve what you have described to be experiencing. If you have questions for us afterward or if you would like further assistance, do not hesitate to reach out to Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy device’s touchscreen is its center of navigation, so we understand how worrisome it can be when the touch function isn’t working properly. However, there are some simple ways to get the touchscreen working again when it’s frozen or unresponsive. Please take a moment to review, "Touchscreen issues on a Galaxy phone or tablet" when you have the opportunity to conduct some troubleshooting steps on your device to help resolve what you have described to be experiencing. If you have questions for us afterward or if you would like further assistance, do not hesitate to reach out to Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
Written by a customer while visiting Samsung US
Posted by: Donna
Verified Purchase:Yes
Speakers have a static noise if the volume is higher than 50%. I didn't have this issue with the flip 4.
Response from Samsung USBy R&R Team, January 18, 2025
Thank you for sharing your experience with the Galaxy Z Flip6, Donna! We truly appreciate your feedback as we strive to make improvements. The Z Flip6 is equipped with stereo dual speakers, which enhance the audio experience. If you're noticing static noise at higher volumes, you might consider optimizing your volume settings, as this device is engineered for rich sound quality, and minor adjustments can enhance your audio experience. Additionally, keeping your device updated is crucial for performance, so checking for software updates in the settings can be beneficial. If you're using Bluetooth devices, clearing the Bluetooth cache may also help maintain sound clarity. Lastly, trying out Safe Mode may reveal whether a third-party app is affecting audio performance. Simply press and hold the power button and select "Safe mode." The Galaxy Z Flip6’s impressive 6.7-inch FHD+ Dynamic AMOLED 2X display and powerful Snapdragon 8 Gen 3 processor are designed to deliver vibrant visuals and effective performance. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Fits in your pocket super nice and slim
on July 24, 2024
Posted by: Dan3
Expertise:Expert
I pre-order it and it really nice it fits in my hand really well it super fast and lot of battery time too from 100 percent from eight o'clock in the morning.To 65 percent at 11 at night
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Atatan
Expertise:Expert
Verified Purchase:Yes
When you touch and swipe the screen fom right side there is a sound like the screen can not stick correctly to the base.
Response from Samsung USBy Social Commerce, August 9, 2024
Good day Atatan,
Thank you for finding the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip6. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in great for those unexpected situations that we may find ourselves in life like falling into the neighbor's pool with our phone in hand, to dropping and shattering the screen while carrying in the last bag of groceries, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Your Galaxy Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. Please take a moment to review "Care for your Samsung foldable phone" to learn some great information about caring for your device. If you have any questions for us after reviewing the resources that have been provided or if you would like further assistance, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for choosing Samsung.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.samsung.com/us/support/answer/ANS10001589/
Thank you for finding the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip6. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in great for those unexpected situations that we may find ourselves in life like falling into the neighbor's pool with our phone in hand, to dropping and shattering the screen while carrying in the last bag of groceries, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Your Galaxy Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. Please take a moment to review "Care for your Samsung foldable phone" to learn some great information about caring for your device. If you have any questions for us after reviewing the resources that have been provided or if you would like further assistance, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for choosing Samsung.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.samsung.com/us/support/answer/ANS10001589/
Written by a customer while visiting Samsung US
Posted by: Steve
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
The design and function are both excellent.
It's all good, but it's too expensive
It's all good, but it's too expensive
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
2
Response from Samsung USBy Social Commerce, July 26, 2024
Greetings Steve,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip6. We appreciate your directness as we strive to provide the best products on the market to our customers. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. We are so happy to hear that you have been enjoying your Z Flip6 so far! Please do not hesitate to reach out to Samsung Support if you would care to provide any additional feedback with us regarding the purchase of your device or if you would like any further assistance. We'd love to hear more from you! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip6. We appreciate your directness as we strive to provide the best products on the market to our customers. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. We are so happy to hear that you have been enjoying your Z Flip6 so far! Please do not hesitate to reach out to Samsung Support if you would care to provide any additional feedback with us regarding the purchase of your device or if you would like any further assistance. We'd love to hear more from you! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
4
Sleeker, Fun, More Compact
on July 30, 2024
Posted by: CyrusSoldOut
[This review was collected as part of a promotion.] The phone is sleeker, looks more modern, and is more compact than the Fold 5.
Galaxy AI is gimmicky to me. I haven't found a real use, but it's neat to play with and show people.
The front screen is bigger, but not by much. It doesn't add any functionality but looks a lot better, much more like a candy bar phone.
Battery seems to be the same even with the newer processor. Haven't noticed it draining or gaining much added life.
The sharp edges, smaller hinge, make it feel much sleeker and modern. It may be the biggest difference honestly.
The cameras are good but not as great as the S24. They are basically also unchanged from the Fold 5. I watch Netflix on the bigger inner screen and if you pinch zoom you can get full screen though you lose some content at the edges. Hasn't bothered me much.
The most dissapointing thing is probably that the front screen still does not support the spen which makes it much less useful than the old Note phones. It's just not as convenient to hold and write with the phone opened to the big screen.
It's snappy, but ai also never noticed any issues with that with my Fold 5.
Over all its the same great phone just with a better hinge that keeps some dilust out, a sleeker thinner build, that looks more modern, a less noticeable crease when opened.
Outside of mostly cosmetic reasons, it is basically the same phone as the Fold 5. If Galaxy AI and gaming are big to you, perhaps the newer processor makes more of a difference.
Value
4
Written by a customer while visiting Samsung US