Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Yellow
Average customer rating
4.7
(3,199 Reviews)
Rating breakdown 3,199 reviews
5 Stars
2,482
4 Stars
504
3 Stars
103
2 Stars
39
1 Star
71
90%of customers recommend this product.
(
452 out of
504)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Yellow
Posted by: Samsung Test User
Expertise:Expert
Verified Purchase:Yes
Not ideal. The screen makes a terrible crunchy sounds everytime. I open and now I can't return it for my old phone. Keep your flip 5 if you still have it. Not worth it. So disappointed with Samsung and this device.
Response from Samsung USBy Social Commerce, August 6, 2024
Hello Keep,
Thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Z Flip6. Your thoughts are valuable as we continue to bring our consumers the best in design and functionality. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can feel confident with every fold of your Galaxy Z Flip6 with the ultimate peace of mind. Galaxy Z Assurance! The Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. When you have the opportunity available, please take a moment to review "Care for your Samsung foldable phone" to learn some great information about caring for your device. Feel free to contact Samsung Support if you would like further assistance or if you have any questions for us. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.samsung.com/us/support/answer/ANS10001589/
Thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Z Flip6. Your thoughts are valuable as we continue to bring our consumers the best in design and functionality. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can feel confident with every fold of your Galaxy Z Flip6 with the ultimate peace of mind. Galaxy Z Assurance! The Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. When you have the opportunity available, please take a moment to review "Care for your Samsung foldable phone" to learn some great information about caring for your device. Feel free to contact Samsung Support if you would like further assistance or if you have any questions for us. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.samsung.com/us/support/answer/ANS10001589/
Written by a customer while visiting Samsung US
Customer Rating
1
Don't get this phone
on August 26, 2024
Posted by: Jp2024
[This review was collected as part of a promotion.] Phone screen stopped working, charging port stopped working after a few weeks after getting it.
Value
1
Response from Samsung USBy Social Commerce, August 28, 2024
Hi there Jp2024,
Thanks for taking the time to review your Samsung Galaxy Z Flip6. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with what you may be currently experiencing with your brand-new Galaxy Z Flip6, however, we need more information than we currently have available at this time. When you have the opportunity available, please reach out to Samsung Support for further assistance in troubleshooting your device. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
Thanks for taking the time to review your Samsung Galaxy Z Flip6. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with what you may be currently experiencing with your brand-new Galaxy Z Flip6, however, we need more information than we currently have available at this time. When you have the opportunity available, please reach out to Samsung Support for further assistance in troubleshooting your device. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
Written by a customer while visiting Samsung US
Posted by: Bob T
Verified Purchase:Yes
Great phone but be careful of the peach color, it's very faint color and around the rings the color is silver. The other phones the back and the ring colors do match like blue is blue around the rings as well. Try to return this one and get the blue one but the Samsung did not budge!
Response from Samsung USBy Social Commerce, August 8, 2024
Good day Bob,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip6. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to share any other feedback with us regarding the purchase of your Galaxy Z Flip6 or if you would like any further assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip6. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to share any other feedback with us regarding the purchase of your Galaxy Z Flip6 or if you would like any further assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
Written by a customer while visiting Samsung US
Posted by: RYONS
from Orange County, CA
Expertise:Expert
Verified Purchase:Yes
Probably because coming from S24+ and Fold, this Flip feels... flimsy. The hinge is ok, but it's the weight and bulkiness makes this phone not a single hand operable one. This is pretty much eliminated the purpose of a smaller/flip phone. I have that desire of getting a phone that brings me the nostalgia of 'flip up', but not with 2 hands.
Needless to say the compromised camera quality. It's like went to a bar that doesn't serve alcohol, what's the point of that buying a Samsung without its advantage over other brand?
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
3
Response from Samsung USBy Social Commerce, August 6, 2024
Hi Ryons,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip6. We appreciate your directness as we strive to provide the very best products on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can feel confident with every fold of your device, thanks to Galaxy Z Assurance! The Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. Your Galaxy Z Flip6 is more compact and has a new floating design compared to Galaxy Z Flip5, giving the effect that the display is floating on the frame. It also boasts a bold camera rail detail. Your Galaxy Z Flip6 also has 300mAh more battery capacity compared to Galaxy Z Flip5, a 50MP wide rear camera and the first ever Vapor Chamber cooling system on a Galaxy Z Flip. The Z Flip6 comes equipped with a 50MP wide rear camera and ProVisual Engine for pictures that are brighter and crisper. When taking portrait pictures, both you and your subject can preview the image thanks to the FlexWindow. You can even go fully hands-free with FlexMode making selfies easier than ever. The FlexCam is designed to elevate the selfie experience by making it hands-free from the rear camera. Auto Zoom helps you effortlessly capture your best angle by zooming in or out on your subjects, and then provides a preview from the FlexWindow. AI zoom then ensures top quality for your pictures. If you would like further assistance or if you have any questions for us, feel free to reach out to Samsung Support at your leisure. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.samsung.com/us/support/downloads/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip6. We appreciate your directness as we strive to provide the very best products on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can feel confident with every fold of your device, thanks to Galaxy Z Assurance! The Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. Your Galaxy Z Flip6 is more compact and has a new floating design compared to Galaxy Z Flip5, giving the effect that the display is floating on the frame. It also boasts a bold camera rail detail. Your Galaxy Z Flip6 also has 300mAh more battery capacity compared to Galaxy Z Flip5, a 50MP wide rear camera and the first ever Vapor Chamber cooling system on a Galaxy Z Flip. The Z Flip6 comes equipped with a 50MP wide rear camera and ProVisual Engine for pictures that are brighter and crisper. When taking portrait pictures, both you and your subject can preview the image thanks to the FlexWindow. You can even go fully hands-free with FlexMode making selfies easier than ever. The FlexCam is designed to elevate the selfie experience by making it hands-free from the rear camera. Auto Zoom helps you effortlessly capture your best angle by zooming in or out on your subjects, and then provides a preview from the FlexWindow. AI zoom then ensures top quality for your pictures. If you would like further assistance or if you have any questions for us, feel free to reach out to Samsung Support at your leisure. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: Capybara
Expertise:Expert
Verified Purchase:Yes
Great phone. Would be a perfect phone if you could use an S Pen on it, and if it had Samsung Messages installed by default.
Google Messages is default on flip6, and runs terribly. Especially if you have vision issues and benefit from custom color schemes to see the text better. Had to uninstall Google on multiple phones, and install Samsung Messages so I could set accessible color schemes that fit different vision problems, and unique text/audio tones, for poor vision family and people in the local community. Took a lot of extra time I wouldn't have had to spend if Samsung Messages was installed by default as usual on a Samsung device. Samsung Messages is accessibility-friendly, Google is not.
For anyone buying this phone, Samsung Messages is available on the Galaxy Store, free download. Goodlock Labs is also free and allows a large number of extra features for your phone, including many features that can help disabilities such as creating a custom phone theme with any colors. Both apps should be pre installed, not Google.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Innovative design meets exceptional A.I.
on July 31, 2024
Posted by: Jazzyphil
from Virginia Beach VA
Expertise:Intermediate
Correction to earlier review. Flip6 not Flip5: The Galaxy Z Flip 6's form factor is outstanding, ensuring portability and durability. Its A.I. capabilities, especially the translation feature, are exceptional and even better when paired with the Buds 3 Pro. The versatile front screen increases productivity and communication without opening the phone, making this a delightful purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Average product
on July 30, 2024
Posted by: MrWes5
[This review was collected as part of a promotion.] Good looking device but nothing extravagant, compared to the previous devices. Not worth the upgrade
Value
3
Response from Samsung USBy Social Commerce, August 2, 2024
Salutations MrWes5,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Flip6. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Here's how the Galaxy Z Flip6 differs from its predecessor: the Galaxy Z Flip6 is more compact and has a new floating design compared to Galaxy Z Flip5, giving the effect that the display is floating on the frame. It also boasts a bold camera rail detail. It also has 300mAh more battery capacity compared to Galaxy Z Flip5, a 50MP wide rear camera and the first ever Vapor Chamber cooling system on a Galaxy Z Flip! The Z Flip6 comes equipped with a 50MP wide rear camera and ProVisual Engine for pictures that are brighter and crisper. When taking portrait pictures, both you and your subject can preview the image thanks to the FlexWindow. You can even go fully hands-free with FlexMode making selfies easier than ever. The FlexCam is designed to elevate the selfie experience by making it hands-free from the rear camera. Auto Zoom helps you effortlessly capture your best angle by zooming in or out on your subjects, and then provides a preview from the FlexWindow. AI zoom then ensures top quality for your pictures. In terms of durability, the Z Flip6 has been built with a durable FlexHinge and has been fortified with Enhanced Amor Aluminum frame and Corning Gorilla Glass Victus 2. Plus, the Z Flip6 carries an IP48 water resistance rating! If you would like to share additional feedback with us or if you would like further assistance, please do not hesitate to contact Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Flip6. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Here's how the Galaxy Z Flip6 differs from its predecessor: the Galaxy Z Flip6 is more compact and has a new floating design compared to Galaxy Z Flip5, giving the effect that the display is floating on the frame. It also boasts a bold camera rail detail. It also has 300mAh more battery capacity compared to Galaxy Z Flip5, a 50MP wide rear camera and the first ever Vapor Chamber cooling system on a Galaxy Z Flip! The Z Flip6 comes equipped with a 50MP wide rear camera and ProVisual Engine for pictures that are brighter and crisper. When taking portrait pictures, both you and your subject can preview the image thanks to the FlexWindow. You can even go fully hands-free with FlexMode making selfies easier than ever. The FlexCam is designed to elevate the selfie experience by making it hands-free from the rear camera. Auto Zoom helps you effortlessly capture your best angle by zooming in or out on your subjects, and then provides a preview from the FlexWindow. AI zoom then ensures top quality for your pictures. In terms of durability, the Z Flip6 has been built with a durable FlexHinge and has been fortified with Enhanced Amor Aluminum frame and Corning Gorilla Glass Victus 2. Plus, the Z Flip6 carries an IP48 water resistance rating! If you would like to share additional feedback with us or if you would like further assistance, please do not hesitate to contact Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
Written by a customer while visiting Samsung US
Customer Rating
1
Poor camera
on September 7, 2024
Posted by: Mikeo
I purchased a Z Flip when they first came out and traded in a S23 Ultra. Worst mistake I maade. I loved the S23 Ultra, but thought I would try The Z Flip for the compactness when folded. The phone itself has lived up to my expectations except for the camera. I always have purchased Samsung phones over other high end phones bcause of their superior cameras but now find myself packing along a DSLR because of the poor camera on the Z Flip. Unless subject is pretty close, camera, everything is slightly out of focus. Also, it's zoom is severly lacking compared to the S23 Ultra. The focus was sharper at 100x zoom on the S23 Ultra than 10x zoom on the Z Fold. Will probably get an S25 Ultra when they come out but will be comparing other brands at that time instead of just buying Samsung as I have in the past.
Response from Samsung USBy Social Commerce, September 9, 2024
Hi Mikeo,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip6. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip6 comes equipped with a 50MP wide rear camera and ProVisual Engine for pictures that are brighter and crisper. When taking portrait pictures, both you and your subject can preview the image thanks to the FlexWindow. You can even go fully hands-free with FlexMode making selfies easier than ever. The FlexCam is designed to elevate the selfie experience by making it hands-free from the rear camera. Auto Zoom helps you effortlessly capture your best angle by zooming in or out on your subjects, and then provides a preview from the FlexWindow. AI zoom then ensures top quality for your pictures. When you want to take a picture, your camera should focus on a subject when you touch it on the screen. If Tracking Auto-focus is on, your camera will be locked to that person or item for 3 seconds. Because it is focusing on one thing, it may seem like the camera is not focusing on the entire scene. This can be prevented by turning off Tracking AF. Cleaning the camera's lens will also help. Please take a moment to review, "Galaxy phone or tablet camera does not focus on the subject" to help resolve what you may be experiencing with your camera functionality. If you have any questions for us after reviewing the provided resource, let us know by reaching out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip6. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip6 comes equipped with a 50MP wide rear camera and ProVisual Engine for pictures that are brighter and crisper. When taking portrait pictures, both you and your subject can preview the image thanks to the FlexWindow. You can even go fully hands-free with FlexMode making selfies easier than ever. The FlexCam is designed to elevate the selfie experience by making it hands-free from the rear camera. Auto Zoom helps you effortlessly capture your best angle by zooming in or out on your subjects, and then provides a preview from the FlexWindow. AI zoom then ensures top quality for your pictures. When you want to take a picture, your camera should focus on a subject when you touch it on the screen. If Tracking Auto-focus is on, your camera will be locked to that person or item for 3 seconds. Because it is focusing on one thing, it may seem like the camera is not focusing on the entire scene. This can be prevented by turning off Tracking AF. Cleaning the camera's lens will also help. Please take a moment to review, "Galaxy phone or tablet camera does not focus on the subject" to help resolve what you may be experiencing with your camera functionality. If you have any questions for us after reviewing the provided resource, let us know by reaching out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Written by a customer while visiting Samsung US