Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7
(3,196 Reviews)
Rating breakdown 3,196 reviews
5 Stars
2,479
4 Stars
504
3 Stars
103
2 Stars
39
1 Star
71
90%of customers recommend this product.
(
452 out of
504)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Silver Shadow
Posted by: Goda
from Kansas
Expertise:Expert
Verified Purchase:Yes
The worst phone ever, it gets so hot and you won't be able to do any work. I hate this phone. It's so weird if you talk to anyone for more then 20 mins this phone heat up and become so hot.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, April 14, 2025
Hello Goda,
We appreciate your feedback on the Galaxy Z Flip6. This device merges design with functionality, and your insights help us identify areas for progress. Your Samsung phone or tablet may become warm for several reasons, but these do not necessarily indicate a fault. One common reason your device might heat up during calls is that it may need a software update. To check for updates, go to Settings > Device care, then tap Optimize now. Once you see the results, tap Done. Additionally, consider turning off apps running in the background by using the "Background usage limits" feature. For more tips, refer to the online article "Keep your Galaxy device at its normal operating temperature" to learn how to maintain safe operating temperatures. You can optimize your device for the best performance by following these steps. If you're looking into upgrades, this product continues to be an excellent choice. Thank you for choosing innovation with Samsung!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
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We appreciate your feedback on the Galaxy Z Flip6. This device merges design with functionality, and your insights help us identify areas for progress. Your Samsung phone or tablet may become warm for several reasons, but these do not necessarily indicate a fault. One common reason your device might heat up during calls is that it may need a software update. To check for updates, go to Settings > Device care, then tap Optimize now. Once you see the results, tap Done. Additionally, consider turning off apps running in the background by using the "Background usage limits" feature. For more tips, refer to the online article "Keep your Galaxy device at its normal operating temperature" to learn how to maintain safe operating temperatures. You can optimize your device for the best performance by following these steps. If you're looking into upgrades, this product continues to be an excellent choice. Thank you for choosing innovation with Samsung!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: sdsd
from VA
Expertise:Intermediate
Verified Purchase:Yes
Great battery life. Great design. Awesome phone. Big screen, yet small enough to carry comfortably in pocket.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, April 10, 2025
Hey sdsd,
Thank you for sharing your experience with the Galaxy Z Flip6! This device is packed with features yet small enough to fit in your pocket. It represents the ultimate innovation with durability in mind. Did you know that the Galaxy Z Flip6 is equipped with a durable Flex Hinge and reinforced with an Enhanced Armor Aluminum frame and Corning® Gorilla® Glass Victus®? Additionally, it has an IP68 water resistance rating. The device has been engineered for endurance, allowing for approximately 200,000 folds, which translates to nearly 10 years of usage from a single device. We hope you continue to enjoy everything your Galaxy Z Flip6 has to offer. Thank you for choosing innovation with Samsung!
-Ty
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Thank you for sharing your experience with the Galaxy Z Flip6! This device is packed with features yet small enough to fit in your pocket. It represents the ultimate innovation with durability in mind. Did you know that the Galaxy Z Flip6 is equipped with a durable Flex Hinge and reinforced with an Enhanced Armor Aluminum frame and Corning® Gorilla® Glass Victus®? Additionally, it has an IP68 water resistance rating. The device has been engineered for endurance, allowing for approximately 200,000 folds, which translates to nearly 10 years of usage from a single device. We hope you continue to enjoy everything your Galaxy Z Flip6 has to offer. Thank you for choosing innovation with Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
eughh
on April 7, 2025
Posted by: Emmie023
from Lockport NY
Expertise:Intermediate
I bought this back in September and I'm November It fell outa my pocket with the case on and It broke the screen where it bends and the Entire bottom screen bugs out and completely flashes white and it does the OVER and OVER now I need the screen replaced even though there's no cracks
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R, April 8, 2025
Hello Emmie023,
Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We understand how frustrating it can be when your device isn’t functioning as expected. Samsung Repair Services can assist you in scheduling either a walk-in or mail-in repair to address your cracked screen using genuine Samsung parts. Our Samsung Authorized Service Centers are nearby options that provide fast, high-quality repairs you can trust. To learn more about the cost of repairs, please visit our website. If you have a Samsung Premium Care service contract, it covers accidental damage, including cracked screens, for a low deductible, extending your protection beyond the standard warranty period, whether you need a repair or a replacement. Terms and conditions apply, and you can learn more at Samsung Premium Care. Additionally, the Galaxy Z Assurance promotion offers a one-time discounted screen replacement for the foldable screen, a benefit of your device purchase. To make the process even more convenient, we have partnered with uBreakiFix, an authorized Samsung service provider, to offer in-home phone repairs, including cracked screens so that you can stay comfortable at home. Please get in touch with our Samsung Support Team to explore more options for your Galaxy Z Flip6 device. We’re here to help. Thank you for choosing Samsung!
Cracked or bleeding screen on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002488/
-Ty
Samsung Support
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Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We understand how frustrating it can be when your device isn’t functioning as expected. Samsung Repair Services can assist you in scheduling either a walk-in or mail-in repair to address your cracked screen using genuine Samsung parts. Our Samsung Authorized Service Centers are nearby options that provide fast, high-quality repairs you can trust. To learn more about the cost of repairs, please visit our website. If you have a Samsung Premium Care service contract, it covers accidental damage, including cracked screens, for a low deductible, extending your protection beyond the standard warranty period, whether you need a repair or a replacement. Terms and conditions apply, and you can learn more at Samsung Premium Care. Additionally, the Galaxy Z Assurance promotion offers a one-time discounted screen replacement for the foldable screen, a benefit of your device purchase. To make the process even more convenient, we have partnered with uBreakiFix, an authorized Samsung service provider, to offer in-home phone repairs, including cracked screens so that you can stay comfortable at home. Please get in touch with our Samsung Support Team to explore more options for your Galaxy Z Flip6 device. We’re here to help. Thank you for choosing Samsung!
Cracked or bleeding screen on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002488/
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had
on April 6, 2025
Posted by: Familyluv
[This review was collected as part of a promotion.] I use my Samsung galaxy flip 6 for calling, texting, playing games, listening to music, watching movies, recording videos, and internet surfing. I use it for everything. It has immaculate sound and graphics. I can use it opened or folded halfway. Best phone I've ever had! I absolutely love it! Definitely recommend.
Value
5
Response from Samsung USBy R&R, April 11, 2025
Hi there Familyluv,
Thank you for sharing your awesome experience with your Galaxy Z Flip6! With vibrant displays allowing for crisp graphics and boosted audio, making multitasking smoother than ever, it’s easy to make it a part of your everyday routine. The foldable flexibility really takes things to the next level. We hope you keep the adventure going and continue exploring all you can do on your Galaxy Z Flip6. We appreciate your recommendation. Thanks for choosing innovation with Samsung!
-Ty
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Thank you for sharing your awesome experience with your Galaxy Z Flip6! With vibrant displays allowing for crisp graphics and boosted audio, making multitasking smoother than ever, it’s easy to make it a part of your everyday routine. The foldable flexibility really takes things to the next level. We hope you keep the adventure going and continue exploring all you can do on your Galaxy Z Flip6. We appreciate your recommendation. Thanks for choosing innovation with Samsung!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Lacking precision
on April 6, 2025
Posted by: Guntar
[This review was collected as part of a promotion.] The screen isn't 100% accurate. I continuously misspell words and exit out out the keyboard or message app. Screen broke internally from a basic drop with a hard case and middle protection. Now the phone is like a blinding strobe light half the time wen I open it.
Value
3
Response from Samsung USBy R&R, April 7, 2025
Hey Guntar,
Thank you for sharing your experience with the Galaxy Z Flip6. If you find the screen sensitivity challenging, consider adjusting your keyboard settings. For Samsung Messages, you can access the customization options by going to Settings > General management > Keyboard list and default > Default keyboard. Keep in mind that Samsung Messages isn't pre-installed on the Z Flip6 but can be downloaded from the Galaxy Store if needed. If you're using Google Messages or another messaging app, check its specific settings for options that may enhance your typing experience. The Galaxy Z Assurance program also provides peace of mind by offering a one-time discounted screen replacement for damages or defects. This service is a helpful way to address any performance issues with your device's screen. Samsung products are also covered against manufacturing defects in material and workmanship for a limited 12-month warranty period, as specified for each product. We offer the option to add additional coverage with Samsung Care+ on eligible devices, providing extended protection and support. We're here to help you make the most of your Galaxy Z Flip6! Please contact our Samsung Support Team for additional assistance. Thank you for your review and for being part of the Samsung community!
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your experience with the Galaxy Z Flip6. If you find the screen sensitivity challenging, consider adjusting your keyboard settings. For Samsung Messages, you can access the customization options by going to Settings > General management > Keyboard list and default > Default keyboard. Keep in mind that Samsung Messages isn't pre-installed on the Z Flip6 but can be downloaded from the Galaxy Store if needed. If you're using Google Messages or another messaging app, check its specific settings for options that may enhance your typing experience. The Galaxy Z Assurance program also provides peace of mind by offering a one-time discounted screen replacement for damages or defects. This service is a helpful way to address any performance issues with your device's screen. Samsung products are also covered against manufacturing defects in material and workmanship for a limited 12-month warranty period, as specified for each product. We offer the option to add additional coverage with Samsung Care+ on eligible devices, providing extended protection and support. We're here to help you make the most of your Galaxy Z Flip6! Please contact our Samsung Support Team for additional assistance. Thank you for your review and for being part of the Samsung community!
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Easily broken screen, just took some time
on April 5, 2025
Posted by: Humaira
from Texas
Bad phone, my parents spent too much money on this— and just after one year and 4 months, the internal screen popped (it cracked) and made the screen unusable, with black spreading across the screen until it became dark. They do not allow you to replace the screen if the phone it is OVER a year old, and will only allow a replacement one time.
What’s the point of replacing and replacing a screen that will eventually crack and becoming unusable???? Don’t buy this phone, don’t make the mistake I and probably many, many others did. Or if you want to spend MONEY replacing your phone screen when it breaks on its own, buy it!! But from my view, this is unfair.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
2
Response from Samsung USBy R&R, April 8, 2025
Greetings Humaira,
Thank you for sharing your feedback on the Galaxy Z Flip6. It can be frustrating for your Z Flip device to not work as intended. With all Samsung Galaxy Z Series devices, Galaxy Z Assurance offers valuable benefits, including a one-time discounted screen replacement for the foldable screen as well as discounts on future screen repairs. These features are designed to provide added peace of mind and support for your device. For repair needs, we have partnered with uBreakiFix, an authorized Samsung service provider. They can provide convenient repair services, including screen repairs, at your location, so you can enjoy peace of mind and minimal disruption to your day. We appreciate your perspective and value your input. If you'd like to learn more about Galaxy Z Assurance or explore additional options, we're here to assist. Please reach out to our Samsung Support Team to further assist. We’re here to assist. Thank you for choosing Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing your feedback on the Galaxy Z Flip6. It can be frustrating for your Z Flip device to not work as intended. With all Samsung Galaxy Z Series devices, Galaxy Z Assurance offers valuable benefits, including a one-time discounted screen replacement for the foldable screen as well as discounts on future screen repairs. These features are designed to provide added peace of mind and support for your device. For repair needs, we have partnered with uBreakiFix, an authorized Samsung service provider. They can provide convenient repair services, including screen repairs, at your location, so you can enjoy peace of mind and minimal disruption to your day. We appreciate your perspective and value your input. If you'd like to learn more about Galaxy Z Assurance or explore additional options, we're here to assist. Please reach out to our Samsung Support Team to further assist. We’re here to assist. Thank you for choosing Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had in years!
on April 5, 2025
Posted by: Lumpyspicejar
[This review was collected as part of a promotion.] I absolutely love this phone. I've had it a good minute now, and it's still an eye catcher. The flip aspect a game changer for a clean and scratch free surface on the inside. Highly recommend doing the fingerprint scanner on multiple fingers and thumbs. You would think you wouldn't use them but you will lol
Value
5
Response from Samsung USBy R&R, April 16, 2025
What’s up Lumpyspicejar,
We’re thrilled to hear the Galaxy Z Flip6 is living up to your expectations; its iconic flip design and seamless functionality are definitely fan favorites. The fingerprint scanner tip is a great callout as well! It’s always exciting to hear how our devices continue to deliver innovation in style and security. We hope your experience continues to amaze you. Thanks for being a part of the Galaxy family! Continue to stand out with your Galaxy Z Flip6! Your support means a lot to us at Samsung!
-Ty
Samsung Support
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We’re thrilled to hear the Galaxy Z Flip6 is living up to your expectations; its iconic flip design and seamless functionality are definitely fan favorites. The fingerprint scanner tip is a great callout as well! It’s always exciting to hear how our devices continue to deliver innovation in style and security. We hope your experience continues to amaze you. Thanks for being a part of the Galaxy family! Continue to stand out with your Galaxy Z Flip6! Your support means a lot to us at Samsung!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone!
on April 5, 2025
Posted by: ZFlip6Lover
[This review was collected as part of a promotion.] I would buy this phone a million times over because it's so good! The hinge is great, it's just amazing!
Value
5
Response from Samsung USBy R&R, April 17, 2025
Hi there ZFlip6Lover,
Thanks for the enthusiastic feedback on your Galaxy Z Flip6! It’s always exciting to hear how much joy your device brings to our users. That smooth hinge design really does add a wow factor, and the compact convenience is hard to beat. This is definitely the device that makes the smartphone experience a game-changer. We hope you continue to flip into amazement! Thanks for choosing innovation with Samsung!
-Ty
Samsung Support
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Thanks for the enthusiastic feedback on your Galaxy Z Flip6! It’s always exciting to hear how much joy your device brings to our users. That smooth hinge design really does add a wow factor, and the compact convenience is hard to beat. This is definitely the device that makes the smartphone experience a game-changer. We hope you continue to flip into amazement! Thanks for choosing innovation with Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US