Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 FE 128GB (Unlocked) - Jet Black
Average customer rating
4.7
(2,229 Reviews)
Rating breakdown 2,229 reviews
5 Stars
1,723
4 Stars
403
3 Stars
65
2 Stars
25
1 Star
13
71%of customers recommend this product.
(
12 out of
17)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 FE 128GB (Unlocked) - Jet Black
Customer Rating
3
Enhanced Lock & Fingerprint Sensor don't work!
on November 25, 2025
Posted by: Dadybear1234
[This review was collected as part of a promotion.] AI is so good and strong I'm not used to that. It almost gets in my way it's so good.
Value
3
Response from Samsung USBy R&R Team, November 26, 2025
Hey Dadybear1234, thank you for sharing your experience of your Samsung Galaxy S25 FE with us. We are hap[py to hear that you are pleased with the addition of Galaxy AI on your phone. We have provided a link to a troubleshooting guide to help you with the fingerprint reader you mention experiencing frustration with on your device. We have also provided a link to the Samsung Support Team to assist you further if this experience continues, or you have questions about your Ssamsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Had the phone 6 months review
on December 5, 2025
Posted by: 1stTimer
[This review was collected as part of a promotion.] First time I ever bought a commercial advertised cell phone. It was definitely the most expensive phone I've ever owned. I like that it's slim and light weight. I absolutely hate the battery life. I like to listen to music with it and I've had the phone 6 months the battery expanded and broke off the back of the case... im currently looking for a replacement..
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Absolute, poor quality.
on March 30, 2026
Posted by: Doglegjake
[This review was collected as part of a promotion.] I will never, ever own another Samsung phone again.
Value
1
Response from Samsung USBy R&R Team, April 2, 2026
Hi there Doglegjake, thank you for your feedback on your Samsung Galaxy S25 FE. We know how important your phone is to you for a range of daily tasks, and how frustrating it can be when your device is not meeting your expectations. Without knowing what frustrations you may be experiencing with your device, we have provided a link to the Samsung Support Team. They can work with you directly through chat to ensure your device operates as intended, and you are able to customize to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 24, 2026
Posted by: Kerm1205
[This review was collected as part of a promotion.] This phone has always been reliable and durable! I love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 28, 2026
Posted by: Timboslice
[This review was collected as part of a promotion.] It's a really great phone Great specs and the usage time and great galaxy ai built in
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Absolutely the most disappointing
on September 18, 2025
Posted by: AbsolutelyADissapointment
[This review was collected as part of a promotion.] I don't know how to be nice and say this.But this phone is a piece of trash
Value
1
Response from Samsung USBy R&R Team, October 31, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 FE with us. We understand how frustrating it is when your device is not meeting your expectations. We would love to help you resolve your frustrations and love using your device every day. Without knowing the details of your experience, we have provided a link to the Samsung Support Team to assist you at your convenience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life is awful
on October 10, 2025
Posted by: Snoopydog1
[This review was collected as part of a promotion.] Band new out the box & my a71 samsung blows this phone away the battery life on the a71 lasted all day this new phone it sucks by noon it needs charging & I have a power brick not a normal battery bank this thing is huge & if I could I would not go on the advice of the t mobile people who suggested this phone I told them what I need & got this not happy with this phone at all
Value
1
Response from Samsung USBy R&R Team, November 3, 2025
Hey Snoopydog1, we are grateful for your feedback on your Samsung Galaxy S25 FE. We know how frustrating it is when you have a new device that is not meeting your expectations. We have provided links to a few troubleshooting guides to help you maximize the battery life of your device. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I android an I love the Samsung have for 25 years
on September 30, 2025
Posted by: Jamiebob
[This review was collected as part of a promotion.] Galaxy AI has came along way an really helps me an others out when we are looking for stuff on the web
Value
5
Written by a customer while visiting Samsung US