Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 FE 128GB (Unlocked) - Jet Black
Average customer rating
4.7
(2,228 Reviews)
Rating breakdown 2,228 reviews
5 Stars
1,722
4 Stars
403
3 Stars
65
2 Stars
25
1 Star
13
71%of customers recommend this product.
(
12 out of
17)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 FE 128GB (Unlocked) - Jet Black
Customer Rating
1
Disappointing
on November 10, 2025
Posted by: Annoyed1
[This review was collected as part of a promotion.] I was excited to get this upgraded phone but the performance is subpar. It freezes. It's very slow to load web pages and seems to have trouble locating the network or roaming service when not connected to the wifi at home. These problems with freezing and slow loading occurr even when connected to the wifi at home. The desktop is connected to the same wifi and experiences no problem.
Value
1
Response from Samsung USBy R&R Team, November 11, 2025
Hi there Annoyed1, thank you for sharing your experience of your Samsung Galaxy S25 FE with us. We know how important your phone is to you every day, and we would love to help you maximize the speed and troubleshoot the freezing of your device. We have provided links to articles to help you with these experiences you mention. We have also shared a link to the Samsung Support Team to assist you further if these frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S25 FE phone
on December 3, 2025
Posted by: Bbbbbbb
[This review was collected as part of a promotion.] I've been using it alot for gaming and I love how well games run
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 23, 2026
Posted by: Rogue1
[This review was collected as part of a promotion.] I have always been a fan of the galaxy s series from Samsung. The s25 fe is an affordable phone with a good screen size with high quality imaging. This phone also has an amazing camera. The Galaxy AI stands out I mean I can have a whole conversation with my phone and learn something new or get ideas about everyday events. Overall I'm happy with the phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
all features work like a charm!
on December 7, 2025
Posted by: tobes1s
[This review was collected as part of a promotion.] Everything i need is right in palm of my hand. Very tough and dependable. Tinkered with Galaxy AI. has been interesting and Fun!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product runs extremely quickly for my daily n
on April 25, 2026
Posted by: Beowulfliege
[This review was collected as part of a promotion.] After switching to the S25 FE, I immediately saw the change in processing speed, and I knew I made the right choice. From apps running smoothly with no delay to hearing no lag sounds once exiting the app due to a freeze, this phone hasn't bothered me at all. Moreover, with Galaxy AI allowing me to study on a subject for school with things like Note Assist, nothing's difficult now. Galaxy AI is definitely the biggest benefit for the S25 FE aside from the phone itself.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Real changes and imporvements
on September 15, 2025
Posted by: Ricky123
[This review was collected as part of a promotion.] Galaxy AI has a real improvement and is snappier faster and very clear in responses. Especially the draw to search feature helps a lot in net browsing.
Battery lasts longer and I love it.
Battery lasts longer and I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is your lifeline
on September 22, 2025
Posted by: Dsworkshop
[This review was collected as part of a promotion.] The phone has galaxy Al and a ton of smart features. No drop calls as well as seamless videos for life little memories.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great 2nd phone
on September 24, 2025
Posted by: YoutubeYancymane
from Tx
Really enjoying this device. I picked it up as 2nd phone to fold 7. Performance is good. It's light weight so you don't have that physical feel of carrying 2 phones. I'm looking forward to the FE line every year.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US